Successful IT Providers use Thread.
Thread enables people across businesses to deliver incredible service collaboratively.

How RFA Boosted SLAs By Over 25% After Making the Switch to Thread

The CloudRadial Playbook: How Fast-Growing MSPs Can Gauge Operational Efficiency

Why RFA's Yohan Kim Thinks Embedded Chat is the Future of MSP Comms

Why Blacktip Chose Thread: Seamless Customer Collaboration & Intelligent Issue Swarming
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How Interlaced Streamlined Ticket Bottlenecks with Thread’s Slack-Embedded Service App

How Advantage Microsystems Cut Resolution Time by 20% After Implementing Thread
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How Thread Helped Interlaced Improve Customer Satisfaction by Meeting Users Where They Are

How Thread x CloudRadial Removes Friction and Reduces Resolution Times
How Network Overdrive Improved Support Efficiency by 80% with Next-Gen Service Alignment

The Sierra Pacific Playbook: How MSPs Can Unlock Service Efficiency with Modern Tools.
80%
Increase in efficiency.
52%
Reduction in cost per interaction
3x
Increase in agent productivity
What people love about Thread
“Thread could be a gateway to tons of organizational information — not just related to IT. It’s revolutionary, and we want to be part of that journey with them.”![]()
Greg Clarkson
Managing Director
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“Integrated chat is the future of providing the best possible service delivery – especially for MSPs looking to cut costs and increase profit margins.”![]()
Adam Bielanski
CEO
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With Thread, clients can easily reach out for support. There's virtually no client hesitation, which [happens] when someone doesn't know whom to talk to or doesn't feel like picking up the phone or sending an email.![]()
Evan Dumouchel
VP & General Manager
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“Thread really enhances the CloudRadial platform. It can make it appear as if the MSP service team is sitting at the desk next to yours, providing real-time help. It’s really powerful.”![]()
Jeff Farris
President & CEO
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"Changed the way we work. Finally all our staff can see the responses that come in from client and go out from other staff members - this really helps the team stay on top of what is going on."![]()
Joel Kino
Managing Director
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"In addition to response time being cut down, the feeling of "Hey, I feel supported" went up exponentially. Problems get resolved faster. We’ve seen massive efficiency improvements since rolling this out. Our people are much happier!"![]()
Jason Vickers
Director
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Get started with Thread today.
Unlock an unfair advantage for your IT business.