The World's Best MSPs use Thread.
By enabling service magic, Thread empowers MSPs to do their best work.
.png?width=300&height=200&name=Untitled%20design%20(13).png)
WheelHouse IT reduced response times by 92% with Thread

How chat can help you stay ahead of emerging IT service trends in 2024
.png?width=500&height=200&name=Untitled%20design%20(7).png)
NSO used Thread to achieve a 49% decrease in time to resolution
.png?width=175&height=175&name=Untitled%20design%20(4).png)
How Logic achieved an 86% same-day close rate with Thread
.png?width=409&height=88&name=Interlaced%20Logo%202020%20-%20SVG-01%20(1).png)
How Interlaced improved their Service Gross Margin by 5% with Thread
.webp?width=247&height=61&name=Five%20Star%20Horizontal%20RGB%20(1).webp)
How Five Star's Virtual Help Desk improved response times by 98% with Thread

How RFA Boosted SLAs By Over 25% After Making the Switch to Thread
How Network Overdrive Improved Service Efficiency by 80% with Thread

Why Blacktip Chose Thread: Seamless Collaboration & Issue Swarming
.png?width=349&height=75&name=Interlaced%20Logo%202020%20-%20SVG-01%20(1).png)
How Interlaced Streamlined Tickets with Thread’s Slack Service App

How Advantage Microsystems Cut Resolution Time by 20% After Implementing Thread
.png?width=349&height=75&name=Interlaced%20Logo%202020%20-%20SVG-01%20(1).png)
How Interlaced Improved Customer Satisfaction by Meeting Users Where They Work with Thread

Sierra Pacific Playbook: How MSPs Can Unlock Service Efficiency with Modern Tools.

Why RFA's Yohan Kim Thinks Embedded Chat is the Future of MSP Comms

How fast-growing MSPs can boost their operational efficiency using Thread

How Thread x CloudRadial Removes Friction and Reduces Resolution Times
80%
Increase in efficiency
52%
Reduction in cost per interaction
3x
Increase in agent productivity
What people love about Thread
“Thread could be a gateway to tons of organizational information — not just related to IT. It’s revolutionary, and we want to be part of that journey with them.”![]()
Greg Clarkson
Managing Director
![]()
“Integrated chat is the future of providing the best possible service delivery – especially for MSPs looking to cut costs and increase profit margins.”![]()
Adam Bielanski
CEO
![]()
With Thread, clients can easily reach out for support. There's virtually no client hesitation, which [happens] when someone doesn't know whom to talk to or doesn't feel like picking up the phone or sending an email.![]()
Evan Dumouchel
VP & General Manager
![]()
“Thread really enhances the CloudRadial platform. It can make it appear as if the managed service providers service team is sitting at the desk next to yours, providing real-time help. It’s really powerful.”![]()
Jeff Farris
President & CEO
![]()
"Changed the way we work. Finally all our staff can see the responses that come in from client and go out from other staff members - this really helps the team stay on top of what is going on."![]()
Joel Kino
Managing Director
![]()
"In addition to response time being cut down, the feeling of "Hey, I feel supported" went up exponentially. Problems get resolved faster. We’ve seen massive efficiency improvements since rolling this out. Our people are much happier!"![]()
Jason Vickers
Director
![]()
Get started with Thread today.
Unlock an unfair advantage for your IT business.