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“Thread could be a gateway to tons of organizational information — not just related to IT. It’s revolutionary, and we want to be part of that journey with them.”
“Integrated chat is the future of providing the best possible service delivery – especially for MSPs looking to cut costs and increase profit margins.”
With Thread, clients can easily reach out for support. There's virtually no client hesitation, which [happens] when someone doesn't know whom to talk to or doesn't feel like picking up the phone or sending an email.
“Thread really enhances the CloudRadial platform. It can make it appear as if the MSP service team is sitting at the desk next to yours, providing real-time help. It’s really powerful.”
"Changed the way we work. Finally all our staff can see the responses that come in from client and go out from other staff members - this really helps the team stay on top of what is going on."
"In addition to response time being cut down, the feeling of "Hey, I feel supported" went up exponentially. Problems get resolved faster. We’ve seen massive efficiency improvements since rolling this out. Our people are much happier!"
