Successful IT Providers use Thread.
By enabling service magic ✨, Thread empowers MSPs to do their best work.
How Interlaced improved their Service Gross Margin by 5% with Thread
How Five Star's Virtual Help Desk improved ticket response times by 98% with Thread
How RFA Boosted SLAs By Over 25% After Making the Switch to Thread
How Network Overdrive Improved Support Efficiency by 80% with Next-Gen Service Alignment
Why Blacktip Chose Thread: Seamless Customer Collaboration & Intelligent Issue Swarming
How Interlaced Streamlined Ticket Bottlenecks with Thread’s Slack-Embedded Service App
How Advantage Microsystems Cut Resolution Time by 20% After Implementing Thread
How Thread Helped Interlaced Improve Customer Satisfaction by Meeting Users Where They Are
The Sierra Pacific Playbook: How MSPs Can Unlock Service Efficiency with Modern Tools.
Why RFA's Yohan Kim Thinks Embedded Chat is the Future of MSP Comms
How fast-growing MSPs can boost their operational efficiency using Thread
How Thread x CloudRadial Removes Friction and Reduces Resolution Times
80%
Increase in efficiency.
52%
Reduction in cost per interaction
3x
Increase in agent productivity
What people love about Thread
“Thread could be a gateway to tons of organizational information — not just related to IT. It’s revolutionary, and we want to be part of that journey with them.”Greg Clarkson
Managing Director
“Integrated chat is the future of providing the best possible service delivery – especially for MSPs looking to cut costs and increase profit margins.”Adam Bielanski
CEO
With Thread, clients can easily reach out for support. There's virtually no client hesitation, which [happens] when someone doesn't know whom to talk to or doesn't feel like picking up the phone or sending an email.Evan Dumouchel
VP & General Manager
“Thread really enhances the CloudRadial platform. It can make it appear as if the MSP service team is sitting at the desk next to yours, providing real-time help. It’s really powerful.”Jeff Farris
President & CEO
"Changed the way we work. Finally all our staff can see the responses that come in from client and go out from other staff members - this really helps the team stay on top of what is going on."Joel Kino
Managing Director
"In addition to response time being cut down, the feeling of "Hey, I feel supported" went up exponentially. Problems get resolved faster. We’ve seen massive efficiency improvements since rolling this out. Our people are much happier!"Jason Vickers
Director
Get started with Thread today.
Unlock an unfair advantage for your IT business.