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Successful IT Providers use Thread.

By enabling service magic ✨, Thread empowers MSPs to do their best work.

 

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NSO used Thread to give its clients what they really wanted: chat support

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How Logic achieved an 86% same-day close rate with Thread

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How Interlaced improved their Service Gross Margin by 5% with Thread

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How Five Star's Virtual Help Desk improved response times by 98% with Thread

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How RFA Boosted SLAs By Over 25% After Making the Switch to Thread

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How Network Overdrive Improved Service Efficiency by 80% with Thread

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Why Blacktip Chose Thread: Seamless Collaboration & Issue Swarming

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How Interlaced Streamlined Tickets with Thread’s Slack Service App

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How Advantage Microsystems Cut Resolution Time by 20% After Implementing Thread

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How Interlaced Improved Customer Satisfaction by Meeting Users Where They Work with Thread

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Sierra Pacific Playbook: How MSPs Can Unlock Service Efficiency with Modern Tools.

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Why RFA's Yohan Kim Thinks Embedded Chat is the Future of MSP Comms

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How fast-growing MSPs can boost their operational efficiency using Thread

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How Thread x CloudRadial Removes Friction and Reduces Resolution Times

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80%

Increase in efficiency

52%

Reduction in cost per interaction

3x

Increase in agent productivity

What people love about Thread

 

“Thread could be a gateway to tons of organizational information — not just related to IT. It’s revolutionary, and we want to be part of that journey with them.”
“Integrated chat is the future of providing the best possible service delivery – especially for MSPs looking to cut costs and increase profit margins.”
With Thread, clients can easily reach out for support. There's virtually no client hesitation, which [happens] when someone doesn't know whom to talk to or doesn't feel like picking up the phone or sending an email.
“Thread really enhances the CloudRadial platform. It can make it appear as if the MSP service team is sitting at the desk next to yours, providing real-time help. It’s really powerful.”
"Changed the way we work. Finally all our staff can see the responses that come in from client and go out from other staff members - this really helps the team stay on top of what is going on."
"In addition to response time being cut down, the feeling of "Hey, I feel supported" went up exponentially. Problems get resolved faster. We’ve seen massive efficiency improvements since rolling this out. Our people are much happier!"

Get started with Thread today.

Unlock an unfair advantage for your IT business.