Successful IT Providers use Thread.
By enabling service magic ✨, Thread empowers MSPs to do their best work.
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WheelHouse IT reduced response times by 92% with Thread
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How chat can help you stay ahead of emerging IT service trends in 2024
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NSO used Thread to achieve a 49% decrease in time to resolution
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How Logic achieved an 86% same-day close rate with Thread
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How Interlaced improved their Service Gross Margin by 5% with Thread
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How Five Star's Virtual Help Desk improved response times by 98% with Thread
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How RFA Boosted SLAs By Over 25% After Making the Switch to Thread
How Network Overdrive Improved Service Efficiency by 80% with Thread
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Why Blacktip Chose Thread: Seamless Collaboration & Issue Swarming
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How Interlaced Streamlined Tickets with Thread’s Slack Service App
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How Advantage Microsystems Cut Resolution Time by 20% After Implementing Thread
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How Interlaced Improved Customer Satisfaction by Meeting Users Where They Work with Thread
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Sierra Pacific Playbook: How MSPs Can Unlock Service Efficiency with Modern Tools.
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Why RFA's Yohan Kim Thinks Embedded Chat is the Future of MSP Comms
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How fast-growing MSPs can boost their operational efficiency using Thread
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How Thread x CloudRadial Removes Friction and Reduces Resolution Times
80%
Increase in efficiency
52%
Reduction in cost per interaction
3x
Increase in agent productivity
What people love about Thread
“Thread could be a gateway to tons of organizational information — not just related to IT. It’s revolutionary, and we want to be part of that journey with them.”![]()
Greg Clarkson
Managing Director
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“Integrated chat is the future of providing the best possible service delivery – especially for MSPs looking to cut costs and increase profit margins.”![]()
Adam Bielanski
CEO
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With Thread, clients can easily reach out for support. There's virtually no client hesitation, which [happens] when someone doesn't know whom to talk to or doesn't feel like picking up the phone or sending an email.![]()
Evan Dumouchel
VP & General Manager
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“Thread really enhances the CloudRadial platform. It can make it appear as if the MSP service team is sitting at the desk next to yours, providing real-time help. It’s really powerful.”![]()
Jeff Farris
President & CEO
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"Changed the way we work. Finally all our staff can see the responses that come in from client and go out from other staff members - this really helps the team stay on top of what is going on."![]()
Joel Kino
Managing Director
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"In addition to response time being cut down, the feeling of "Hey, I feel supported" went up exponentially. Problems get resolved faster. We’ve seen massive efficiency improvements since rolling this out. Our people are much happier!"![]()
Jason Vickers
Director
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Get started with Thread today.
Unlock an unfair advantage for your IT business.