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Ticket #12856
What’s happening with my ticket?
Ticket #12857
Why is this taking so long?
Ticket #12858
Can I get an update?

Death to the ticket!

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Say goodbye to tickets
hello to threads.

Provide service where your customers are, inside of Slack, Teams, mobile or desktop. So they can start new threads from anywhere and any time.

 

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Meet your customers
where they are.

Provide service where your customers are, inside of Slack, Teams, mobile or desktop. So they can start new threads from anywhere and any time.

Work together & Swarm
Threads for resolution.

Make IT service magic by connecting users & agents frictionlessly across tenants. The first service experience that feels good for your customers & your employees.

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80%

Increase in efficiency.

52%

Reduction in cost per interaction

3x

Increase in agent productivity

Be part of the team, not just a service provider.

FOR IT PROVIDERS

Streamline your service & cut down on time-to-resolution.

 

 Get notified on any new request.

Escalate urgent issues to the right person in the right team.

  Automate your most common requests.

 

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FOR IT CUSTOMERS

Transparent updates, so customers are never left in the dark.

 

 Get updates on the fly.

  Available anywhere your customer is chatting now.

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What people love about Thread

 

“Thread could be a gateway to tons of organizational information — not just related to IT. It’s revolutionary, and we want to be part of that journey with them.”
“Integrated chat is the future of providing the best possible service delivery – especially for MSPs looking to cut costs and increase profit margins.”
"Our team loves the ease of submitting support tickets and the visibility to their communication thread. It has helped employees seek technical support earlier instead of waiting until their issue is unavoidable. Great addition to any growing organization."
"Thread really enhances the CloudRadial platform. Thread can make it appear as if the MSP service team is sitting at the desk next to yours, providing real-time help. It’s really powerful."
"In addition to response time being cut down, the feeling of "Hey, I feel supported" went up exponentially. Problems get resolved faster. We’ve seen massive efficiency improvements since rolling this out. Our people are much happier!"

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