AI Service Desk
for MSPs

It’s the best in class way to submit, respond to, and resolve issues.

• Customers love that they get support when and where they want it: chat
• Technicians love the easy-to-use interface that handles all the admin work like category, priority, recap, and time-entry so they can focus on solving real problems
• And managers love the visibility, efficiency, and accountability

Thread’s AI Service Desk combines the power of AI, automation, chat, and inboxing to unlock magical service experiences for scaling MSPs and their customers.

Nope! We supercharge your RPA gathering the appropriate information, getting the approvals, kicking off your RPA, and telling the end user when the work is done! We integrate with all major RPAs.

Only three hours to setup the core platform and AI. Then we'll help you train your team and start rolling out to customers.

Thread auto triages all of your tickets, even the ones through email. For password resets, user onboardings, and anything else you do in your RPA today we take it that much further!

They have a magical app right inside Teams, Slack, or on their desktop! They get notifications and communicate on tickets. CSAT scores go way up!

No. More issues don't exist just because you greatly improve their customer experience.