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Integrations

MSP Microsoft Teams-to-Teams Integration for Client Support

Deliver Direct Client Chat Support Inside Microsoft Teams

Thread enables MSPs to connect their Microsoft Teams environment directly with their clients’ Teams workspaces, creating shared support channels that replace email threads and support portals. Conversations stay structured, visible, and automatically synced to your PSA so technicians can resolve issues faster with full context.

From your customers Teams to your Teams.

Your customers can raise new chats and tickets easily from within their Microsoft Teams, sent to your Teams instance.

All synced with ConnectWise, Autotask or Kaseya BMS.

From your customers Teams to your Teams.

Custom Teams app

Make it a branded service experience, with a custom Helpdesk Teams app inside your customers Microsoft Teams. Can be branded to your MSP company or your customers company branding.

Custom Teams app

Meet your customers where they are.

Provide service where your customers are, inside of Slack, Teams, mobile or desktop. So they can start new threads from anywhere and any time.

Meet your customers where they are.

From Teams to Teams

From Slack to Slack

From Teams to Slack

Supercharge your service experience
with Microsoft Teams & Thread.