The World's Best MSPs use Thread.
By enabling service magic, Thread empowers MSPs to do their best work.
Every MSP has a different path to better service. These stories highlight how Thread partners are transforming their service desks—improving efficiency, strengthening client relationships, and building operations that scale with confidence.
Our customer stories
The Impact of Intelligent Service Delivery
MSPs using Thread are seeing measurable improvements across their service desks—reducing operational friction while empowering technicians to do their best work.
Increase
in efficiency
80%
Reduction in
cost per interaction
52%
Increase in
agent productivity
3x
What people love about Thread
Thread partners often say the biggest change isn’t just faster tickets—it’s how much easier service becomes for their teams. Technicians start requests with real context instead of chasing details, service managers gain clearer visibility into what’s happening across clients, and customers get help in the tools they already use. Routine work like intake, categorization, and follow-ups happens automatically, freeing technicians to focus on solving real problems.
Many partners describe it as removing the friction that used to slow their service desk down. Instead of managing tickets all day, their teams spend more time delivering the kind of service that actually makes clients notice.
“Thread could be a gateway to tons of organizational information — not just related to IT. It’s revolutionary, and we want to be part of that journey with them.”
“Integrated chat is the future of providing the best possible service delivery – especially for MSPs looking to cut costs and increase profit margins.”
Get started with Thread today.
Unlock
massive improvements
to service desk capacity
so you can scale and manage a sustainably profitable business.
