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Voice That Works Like the Rest of Your Service Desk

Thread Voice AI is an AI-powered phone answering system for MSPs that captures calls, transcribes them, and automatically creates structured tickets in your PSA — handling intake, triage, after-hours, and overflow support without adding headcount.

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Every Call. Captured. Logged. Handled.

Voice AI can answer calls for after-hours or overflow support, or assist alongside your team during live intake. It captures full call context and updates tickets automatically with accurate notes. Urgent issues are flagged in real time, routine requests move faster, and technicians never waste time retyping details. From first ring to resolution, every call becomes structured service work.

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This estimate uses industry averages. A Thread specialist will build your personalized ROI report, broken down by call type, team size, and current setup.

Complete Call Transcription & Notes in Your PSA

Voice AI captures full call transcripts and converts them into structured, actionable notes inside Connectwise PSA, AutoTask PSA, and HaloPSA. Technicians receive complete context without retyping details, improving documentation accuracy and reducing time spent on manual call summaries.

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Thread Voice AI Accurate Transcription

After-Hours & Overflow Voice Coverage

Deploy Voice AI for after-hours support, overflow protection, or peak call times. Ensure every client call is captured, triaged, and logged — even when your team is unavailable — without adding headcount or increasing workload.

Voice AI After hours voice coverage

Complete Call Transcription & Notes in Your PSA

Voice AI captures full call transcripts and converts them into structured, actionable notes inside Connectwise PSA, AutoTask PSA, and HaloPSA. Technicians receive complete context without retyping details, improving documentation accuracy and reducing time spent on manual call summaries.

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Thread Voice AI Accurate Transcription

Outbound calls finally count too.

Most voice AI only listens to inbound — leaving hours of outbound work every week with no transcript, no recap, no billable record. Thread covers both directions. Click to call from any ticket, hang up, and the transcript, AI-drafted time entry, and a polished recap email to the client are ready before you've put the phone down.

Voice Outbound

You’ve Modernized Everything—Except Your Phones.
Thread Voice brings your phones into the modern era with instant answering, intelligent routing, and automatic call logging. It’s the final step in building a fully modern service desk.

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Thread Voice calls happening live

See all your calls happening live, and jump in at any time

Thread voice recordings and transcripts

Know everything that happens with recordings and transcripts

A Must-Have Tool for Streamlined Operations and Efficiency

"It’s been a game-changer for our team, streamlining communication and ticket management in one place. Its has drastically reduced time spent on manual tasks, allowing us to focus more on resolving client issues efficiently.”

Max Hyman
Director Continuous Improvement, Gadellnet

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Commonly Asked Questions

Common questions about Thread, its integrations, and how MSPs use it to improve service delivery.

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