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Let your support
speak for itself

Thread's Voice AI takes care of intake, triage, and dispatch—so you can provide better human service and scale your business while reducing costs.

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Every Call. Captured. Logged. Handled.

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Transform your most expensive support channel into a high-impact customer touchpoint

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Free your staff from desk duty and after-hours on-call shifts

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Elevate your customer experience with instant responses to any call at anytime

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Ditch the manual updates, in favor of instant answering, intelligent routing, and automatic call logging.

Voice AI answers instantly, listens in, and automatically updates tickets with complete, accurate call notes. Urgent issues are identified in real time, routine calls are resolved faster, and technicians never waste time retyping details. From first ring to final resolution, every call is captured, logged, and handled without adding to your team’s workload.

Provide better, more intelligent service for your customers

AI-powered automations complete the “paperwork” for every ticket: title, category, priority, type, subtype, resolution summary, and even time entries, giving your technicians smart context and 30% more time to deliver magical service experiences.

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You’ve Modernized Everything—Except Your Phones.

Thread Voice brings your phones into the modern era with instant answering, intelligent
routing, and automatic call logging. It’s the final step in building a fully modern service desk.

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See all your calls happening live, and jump in at any time

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Know everything that happens with recordings and transcripts

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A Must-Have Tool for Streamlined Operations and Efficiency

"It’s been a game-changer for our team, streamlining communication and ticket management in one place. Its has drastically reduced time spent on manual tasks, allowing us to focus more on resolving client issues efficiently.”

 

Max Hyman - Director Continuous Improvement

Get started with Thread today.

Unlock an unfair advantage for your IT business.