Picks up. Calls back.
Pages on-call too
Most AI voice tools only answer. Outbound is 70 to 80% of desk call volume, and Thread puts all of it on the record.
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WHY MSPs NEED THREAD VOICE AI
Your costliest channel
The act of hanging up
THREAD VOICE AI
Every call,
Every call,
on the record.
Thread Voice AI is an AI voice agent for MSP service desks. It answers your after-hours and overflow calls, logs every call your techs make, and writes the ticket, transcript and time entry in your PSA.
Your costliest channel
has
no memory.
After hours, calls hit voicemail or an answering service you pay for. At peak, clients wait on hold. Then a tech spends ten minutes typing up each call, and calls made from a cell never reach the invoice.
Voice AI answers the calls your team can’t, logs the ones your techs make and pages on-call when something breaks. Drop the answering service and paging tool, and grow the desk without hiring additional after-hours night staff.
VOICE AI OUTBOUND
Bill for every call
Most desk calls are outbound, and too many never make it to the ticket. Click to call from Inbox or your PSA. Clients see your main number. Transcript, recap and time entry: done.
VOICE AI INBOUND
No more voicemail roulette
After hours or mid-rush, Voice AI answers on the first ring, knows the caller and their open ticket, and logs the issue. No one repeats themselves. Techs call back briefed.
140K+
Calls handled by Voice AI for MSPs
27K+
Hours of phone time captured, not typed
200+
MSPs running their phones on Voice AI
THE WHOLE CALL, CONNECTED
7:40pm. Server down.
7:40pm. Server down.
Call answered, ticket written, tech paged.
Nobody typed a note.
Before your on-call tech says hello, they hear who called and what broke. Press 1 and the ticket is theirs. They call back from it, and the recap and time entry write themselves.
An illustrative after-hours call, from first ring to time entry.
VOICE AI ON-CALL
Drop the paging tool
Keeps ringing until someone owns it.
When a ticket matches your Flow, Voice AI calls your rotation in order and reads out the ticket. Press 1 and it’s assigned.
- Included in your Thread Voice AI license
- Techs hear the issue before hello
- Every attempt logged on the ticket
No meter running
Flat, per customer
Per-minute meters charge more on your worst days. Voice AI is flat per customer, so a long outage call costs nothing extra.
AI your clients never hear
Minimal mode: recorded, ticketed, routed to your techs.
After hours, still answered
Overflow tickets the call and promises a callback.
A greeter, not a gatekeeper
Want a person? Thread Voice AI attendant hears it and finds a tech.
Any phone
Keep your numbers. Forward calls and go live same day.
Your PSA
Tickets and time land in ConnectWise, Autotask or Halo PSA.
One brain
Every call feeds the AI behind your chat and email too.
Listen live
Hear any call live and jump in at any moment.
Pause it
Pause transcription so AI only reads what you want it to.
Voice Shield
Ticket details stay hidden from unverified callers.
RESOURCE
What’s your
What’s your
phone costing?
Answer four questions. Get a personalized report on the tech hours Voice AI gives back to you.
Get the PDF
MORE ON VOICE AI
Keep the conversation going.
Voice AI now pages your on-call rotation
Urgent calls now reach a tech without a separate paging tool. Voice AI rings your rotation, reads the ticket, logs it all.
Replace Your Answering Service and Paging Tool: Introducing Voice On-Call
See how Voice On-Call pages technicians through Flows, assigns the ticket when someone accepts, and logs each attempt.
Read article ↗
7 Reasons MSP Phone Support Quality Breaks Down
Explore seven gaps in phone support, from missed context and voicemail delays to manual follow-up, and how connected call workflows help.
Read article ↗
VOICE A·I /vois ā ī/
The act of hanging up
with the ticket already written.
See also: Death to the Ticket.