MSP AI
AI and the Next Generation of Customer Experience
AI is reshaping customer experience as younger consumers demand faster, smarter, more empathetic support—see why MSPs need to adapt now.
Service Magic
Magical stories of MSPs, ITSX, & delivering outstanding service experience
IT Service Management
How to Use AI to Prioritize VIP Clients Automatically
See how AI can automatically prioritize VIP clients, ensuring faster responses and enhanced service without increasing headcount.
Matt Linn
Aug 29, 2025
IT Service Management
5 Smart Fixes That Unlock Profitability in High-Growth MSPs
Check out the new ebook, The Margin Manifesto, where MSPS can discover how to unlock smarter profitability by addressing five common barriers and...
Jennifer Texada
Aug 25, 2025
Workflow
Prompt Engineering Best Practices for MSPs
Learn how effective prompt engineering can transform AI into your MSP's best technician, ensuring clear, consistent, and efficient service desk...
Mark Alayev
Aug 19, 2025
MSP AI
The Power of Intents: How MSPs Are Automating Smarter with Agentic AI
Magic Intents are revolutionizing MSP automation by streamlining workflows, reducing repetitive tasks, and enhancing service delivery with AI-powered...
Mark Alayev
Aug 14, 2025
Insider
Thread Raises $8M to Power the Future of AI for MSPs and Welcomes New CEO Michael Evers
Thread secures $8M to enhance AI service desk solutions for MSPs and welcomes Michael Evers as the new CEO to drive future innovations.
Matt Setzekorn
Aug 12, 2025
MSP AI
How MSPs Are Using AI to Make Self-Service Actually Work
Discover how MSPs use AI to enhance self-service, improve efficiency, and build trust, transforming user support into a seamless and smarter...
Mark Alayev
Aug 8, 2025
Workflow
Stop Discounting Your Expertise: 3 Ways to Show Value Before Price
Learn how to shift client focus from price to value by showcasing outcomes and telling impactful stories about your MSP services.
Mark Alayev
Aug 6, 2025
msp kpis
Stop Drowning in Data: How to Actually Use Your KPIs
Learn how MSPs can effectively utilize KPIs like technician efficiency and ticket velocity to drive actionable insights and improve service delivery.
Matt Linn
Aug 1, 2025
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