MSP AI
Where to Start with an AI MSP Service Desk: Real-World Insights
How MSPs are tackling AI one step at a time for their service desks with real-world insights on automating ticket triage, summarizing alerts,...
Service Magic
Magical stories of MSPs, ITSX, & delivering outstanding service experience
Magic Agents
Automated Approvals for the IT Service Desk
Discover how automated approvals streamline IT service requests, enhancing efficiency and compliance for MSPs using AI agents for quick, accurate...
Mark Alayev
Mar 4, 2025
Product Update
Innovation in Action: Three Breakthrough Upgrades for Smarter Service Desks
Thread launches three breakthrough upgrades for service desks with Messenger 3, Inbox 2, and Magic 2, designed to enhance collaboration, visibility,...
Mark Alayev
Feb 14, 2025
Thready Awards
Celebrating Service Excellence: The First Annual Thready Awards
Celebrating the best in MSP service excellence, the First Annual Thready Awards honor partners who combine innovation, AI, and automation to deliver...
Mark Alayev
Jan 27, 2025
MSP AI
The Rise of AI Agents: A Guide for Managed Service Providers in 2025
Discover how AI agents are revolutionizing managed services, enhancing efficiency, and transforming MSPs into AI-driven service desks for 2025 and...
Matt Linn
Jan 20, 2025
MSP AI
Google Gemini Deep Research: A Game-Changer for IT and MSPs
Google Gemini Deep Research is revolutionizing MSPs by simplifying complex research tasks and enabling the management of AI agents, shaping the...
Mark Alayev
Jan 13, 2025
Magic Agents
Magic Agents: A New Era of AI Agent-Powered Automation for MSPs
Thread revolutionizes IT service delivery, enhancing efficiency and client satisfaction with the first AI Agent for MSPs.
Matt Linn
Dec 8, 2024
Magic Agents
Exciting New Features and Announcements from Thread - Nov '24
Discover the latest innovations and updates from Thread that are set to revolutionize your service desk operations.
Paralee Walls
Nov 25, 2024
IT staffing ratios
Optimal IT Staffing Ratio & Ways to Improve It
Find out the optimal IT staffing ratios that balance efficiency with cost and how IT solutions help MSP tech teams optimize their desk support.
Matt Linn
Oct 31, 2024
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