Thready Awards
Announcing the Recent Thready Award Winners
Celebrating the 2025 Thready Award winners for innovative AI and automation in service desks, highlighting excellence in inbox transformation,...
Service Magic
Magical stories of MSPs, ITSX, & delivering outstanding service experience
Thread News
Thread to Host 2026 AISU Conference at MoPOP in Seattle
AISU Conference 2026 will be held at MoPOP in Seattle, focusing on real-world AI-powered service innovations and industry collaboration.
Mark Alayev
Jan 8, 2026
Thread News
Thread Officially Launches Voice AI
Voice AI by Thread revolutionizes phone support with automation, real-time documentation, and intelligent routing, enhancing efficiency and customer...
Mark Alayev
Jan 5, 2026
MSP AI
New Year, No New Tickets: New Year Resolutions Thread Actually Keeps
Discover how MSPs can achieve their New Year resolutions with Thread, reducing ticket backlog, improving response times, and scaling efficiently.
Mark Alayev
Jan 2, 2026
Thread News
Thread’s 2025 Year in Review: The Year Tickets Met Their Match
The year we killed tickets, saved time, and proved the bet was worth it.
Matt Setzekorn
Dec 31, 2025
MSP profit margins
How to Uncover Margin Killers in Your Service Desk
Identify and eliminate hidden inefficiencies in your service desk to protect your margins using AI-driven automation and smarter workflows. Discover...
Mark Alayev
Dec 26, 2025
MSP AI
How AI Really Moves the MSP P&L
Discover how AI transforms MSP profitability by decoupling revenue from headcount, enhancing efficiency, and driving sustainable growth with...
Matt Linn
Dec 22, 2025
MSP AI
AI Thinks, Automation Acts: What You Missed During the Rewst Webinar
Learn how AI and automation together can enhance MSP efficiency and service quality, based on insights from the Rewst webinar with industry leaders.
Paralee Walls
Dec 19, 2025
Thread News
Thread Raises $18M to Power the Next Era of MSP Service
Thread secures $18M to revolutionize MSP services with AI-driven automation, transforming service desks from bottlenecks into growth engines and...
Matt Setzekorn
Dec 18, 2025
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