MSP AI
Why AI in the Service Desk Needs a Roadmap
Discover why AI adoption in service desks needs a strategic roadmap to avoid pitfalls and achieve transformational outcomes for MSPs.
Service Magic
Magical stories of MSPs, ITSX, & delivering outstanding service experience
MSP AI
Why Phone Calls Are Still Breaking Modern Service Desks
Streamline your service desk by modernizing phone support with AI-powered automation, ensuring faster resolutions, reduced technician stress, and...
Matt Linn
Jan 15, 2026
Thready Awards
Announcing the Recent Thready Award Winners
Celebrating the 2025 Thready Award winners for innovative AI and automation in service desks, highlighting excellence in inbox transformation,...
Mark Alayev
Jan 13, 2026
Thread News
Thread to Host 2026 AISU Conference at MoPOP in Seattle
AISU Conference 2026 will be held at MoPOP in Seattle, focusing on real-world AI-powered service innovations and industry collaboration.
Mark Alayev
Jan 8, 2026
Thread News
Thread Officially Launches Voice AI
Voice AI by Thread revolutionizes phone support with automation, real-time documentation, and intelligent routing, enhancing efficiency and customer...
Mark Alayev
Jan 5, 2026
MSP AI
New Year, No New Tickets: New Year Resolutions Thread Actually Keeps
Discover how MSPs can achieve their New Year resolutions with Thread, reducing ticket backlog, improving response times, and scaling efficiently.
Mark Alayev
Jan 2, 2026
Thread News
Thread’s 2025 Year in Review: The Year Tickets Met Their Match
The year we killed tickets, saved time, and proved the bet was worth it.
Matt Setzekorn
Dec 31, 2025
MSP profit margins
How to Uncover Margin Killers in Your Service Desk
Identify and eliminate hidden inefficiencies in your service desk to protect your margins using AI-driven automation and smarter workflows. Discover...
Mark Alayev
Dec 26, 2025
MSP AI
How AI Really Moves the MSP P&L
Discover how AI transforms MSP profitability by decoupling revenue from headcount, enhancing efficiency, and driving sustainable growth with...
Matt Linn
Dec 22, 2025
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