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Unlock profitability and scale previously thought impossible.

Communication, collaboration, and customer satisfaction powered by actual AI, integrated into your favorite PSA.

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Say goodbye to tickets
& hello to threads.

Provide service where your customers are, inside of Slack, Teams, mobile or desktop. So they can start new threads from anywhere and any time.

 

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Meet your customers
where they work.

In a world where seamless experiences are the expectation, why should your MSP service be any different?

Empower your customers to chat with you right from Microsoft Teams or Slack, all while integrating with Connectwise or Autotask.

Find out more →

Go multi-player mode with
real-time mentions.

Ask questions, swap knowledge, coordinate replies, and nudge teammates for attention with Mentions for Teammates.

Real-time collaboration makes it easy to speed up your resolution time for nuanced, harder-to-answer asks.

Find out more →
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Magical service experiences with Magic AI ✨

Every minute counts for your MSP. With AI, say goodbye to tedious manual entries and duplicated tasks.

Magic AI makes your life easier by doing all the things you hate. Like automatically writing your time entries. Powered by the famous OpenAI.

Learn more →

21%

gross profit margin improvement

71%

of end users who chat once will never call or email again

30%

Decrease in Time to resolution

1h /day

Saved for your technicians

Be part of the team, not just a service provider.

FOR IT PROVIDERS

Streamline your service & cut down on time-to-resolution.

 

 Get notified on any new request.

Escalate urgent issues to the right person in the right team.

  Automate your most common requests.

 

Find out more →
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FOR IT CUSTOMERS

Transparent updates, so customers are never left in the dark.

 

 Get updates on the fly.

  Available anywhere your customer is chatting now.

  Less worries and less work interuptions.

 

Find out more →
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What people love about Thread

 

“Thread could be a gateway to tons of organizational information — not just related to IT. It’s revolutionary, and we want to be part of that journey with them.”
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Greg Clarkson

Managing Director

“As a PSA consultant, I truly believe that Thread holds the key to the future of customer service for MSPs. Its seamless communication capabilities enable MSPs to provide unparalleled support, build trust, and streamline operations.”
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Cassie Kerr

Partner

“Integrated chat is the future of providing the best possible service delivery – especially for MSPs looking to cut costs and increase profit margins.”
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Adam Bielanski

CEO

"Our team loves the ease of submitting support tickets and the visibility to their communication thread. It has helped employees seek technical support earlier instead of waiting until their issue is unavoidable. Great addition to any growing organization."
evan

Evan Dumouchel

VP of Operations

"Thread really enhances the CloudRadial platform. Thread can make it appear as if the MSP service team is sitting at the desk next to yours, providing real-time help. It’s really powerful."
jeff

Jeff Farris

CEO

"In addition to response time being cut down, the feeling of "Hey, I feel supported" went up exponentially. Problems get resolved faster. We’ve seen massive efficiency improvements since rolling this out. Our people are much happier!"
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Jason Vickers

Director

Get started with Thread today.

Unlock an unfair advantage for your IT business.

Request a Demo