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Intelligent Service Delivery for MSPs

The only AI Service Desk that improves with every interaction,
unlocking efficiencies and profitability at scale
whilemaking every technician your customer's favorite technician.

Why MSPs Choose Thread

Thread's AI Service Desk—the only platform powered by Intelligence—takes personalization and speed to a new level. Instead of re-asking basic questions or digging for past notes, technicians get context, suggested resolutions, and customer history at their fingertips. Add onto that the fastest implementation, guaranteed ROI, native PSA integrations, and the largest AI community in the channel—the choice is simple.

Amplify_Efficiency
Amplify Efficiency
 
Automate routine tasks to improve technician efficiency by 35%
Maximize_Margins
Maximize Margins

Unlock new revenue streams—no extra headcount needed.
Delight Clients
Delight Clients
 
Deliver support on any channel, 24/7 with intuitive AI.
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Make your service more human with AI

Thread is closing two of the biggest gaps in the service desk: communication inefficiency and lost knowledge.

Calls are now captured and transcribed. Tickets are created and updated automatically. Knowledge is shared across the organization instead of trapped in silos. And every customer receives VIP treatment—instant, personalized, magical.

  • AI Agents

    The world's most human AI agents call, chat, and email with clients, resolving up 10-25% of issues with no technician involvement and creating fully-prepped tickets for remainder—reducing dispatch work by 100%.

    Learn more about agentic AI for MSPs
  • Automated Triage

    Out of the box automations set title, category, priority, type, subtype, resolution summary, and time entries with 96% accuracy, improving your data quality and accelerating ticket resolution. ROI within 24 hours of onboarding.

    See everything our AI assistant can do
  • Thread Intelligence

    The industry's largest conversational dataset combines with ITIL best practices, ticket resolution history, knowledge articles, and more to empower agents and technicians with the most accurate and relevant data, instantly.

    Tour your new favorite cheat code
  • Seamless Integrations

    Native integrations ensure data flows exactly when and where it needs to be in real-time—no refresh required.

    Explore all of Thread's integrations
AI Agents_R2
Automated Triage
Client Intelligence_R2
integrations-1
AI Agents
AI Agents_R2

The world's most human AI agents call, chat, and email with clients, resolving up 10-25% of issues with no technician involvement and creating fully-prepped tickets for remainder—reducing dispatch work by 100%.

Learn more about agentic AI for MSPs
Automated Triage
Automated Triage

Out of the box automations set title, category, priority, type, subtype, resolution summary, and time entries with 96% accuracy, improving your data quality and accelerating ticket resolution. ROI within 24 hours of onboarding.

See everything our AI assistant can do
Thread Intelligence
Client Intelligence_R2

The industry's largest conversational dataset combines with ITIL best practices, ticket resolution history, knowledge articles, and more to empower agents and technicians with the most accurate and relevant data, instantly.

Tour your new favorite cheat code
Seamless Integrations
integrations-1

Native integrations ensure data flows exactly when and where it needs to be in real-time—no refresh required.

Explore all of Thread's integrations

Real-world impacts of exceptional
service experiences

Much-Needed Modern Interface

"Thread's interface is familiar, resembling platforms like Slack or Discord, which makes it easy to navigate, and the use of [slash] commands allows for efficient ticket management without excessive clicking."​

Jonathan Lewin​ Digicentric​

Fast, Scalable Impact

“I expected more setup, but it was shockingly straightforward. We saw value the very next day. Having AI triage every ticket is like having an extra person constantly sorting and prioritizing.”

William Kapes Integritek

Best Thing Since Sliced Bread

"We had 5 full-time dispatchers; now we have one! We've eliminated much of the manual effort that previously bogged down our team, allowing us to focus on deliver exceptional service to our clients.

Danielle Vickstrom Senior Service Delivery Manager

How it works

Integrations_V2_3

 

Integrate with your existing PSA, documentation, scheduling, and automation platforms.

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Customize dozens of pre-built workflows and AI intents to tailor your customer experience.

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Flip the switch, and watch automation reduce technician labor by 30% and improve data accuracy to 95%.

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Deploy AI agents to work across every channel to meet customers where they are, instantly.

Tech_Gross Margin

Reinvest saved time into new customers, strategic, revenue‑driving projects, and employee up-skilling.

New Feature

Client Intelligence
at your fingertips.

ROI Calculator for Thread's AI Service Desk

Get a cost and savings estimate in 30 seconds.


		

	

	

		
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With Thread, you'll save * per month.

		

		

			
Your monthly subscription would be  per month.

		

		
		

			
Assistive AI alone saves 30% of a technician's time from day one. Agentic AI can take on 50-100% of dispatch work. Because Thread's AI is based on ITIL best practices (no lengthy training on existing data), you can implement and deploy within hours.


We guarantee a positive ROI on Thread in the first 60 days. If you don't, we'll refund you everything.


*based on industry average salaries

		

		
		
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