Thread AI Service Desk Pricing
Simple pricing that grows with you.
$39 per customer (15 minimum)
$17 core + $9 for Magic AI + $13 for Magic Agents
Scale
For growing MSPs.
$585 / mo
Includes:
15 customer environments
Teams, Slack, Desktop, and Web Chat
Unlimited workflows
Magic AI
Fully-Automated Triage
Month to month
Enterprise
For MSPs operating at scale.
Custom Pricing
Includes:
100+ customer environments
Teams, Slack, Desktop, and Web Chat
Unlimited workflows
Magic AI
Fully-Automated Triage
Premier Support
Month to month
FAQs
What counts as a customer?
A customer is a company that the MSP has in the PSA as a customer and chooses to use Thread for.
How can I change my plan?
Reach out to your dedicated Customer Success Manager, and we will adjust accordingly.
What if I need more than 15 customers?
Go for it! 15 is just the minimum for us. After 15, you'll be billed by active usage on a monthly basis @ $39/customer.
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