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Pricing

#1 Platform for your Service Desk

AI Service Desk Plans
For all your managed customers

Early-stage teams or focused challenges

$19 per managed customer/mo


Choose AI Essentials if you:

  • Need Simple AI triage and AI guidance
  • Want to boost technician efficiency
  • Prefer minimal to no changes to existing workflows
  • Are only taking your first steps into AI

 

 

Assistive Triage:

  • Inbox

  • Workflows
  • Unlimited AI

Teams needing sustained, adaptive support

$34 per managed customer/mo


Choose AI Pro if you:

  • Want transformational efficiency and profitability
  • Are excited to scale with full AI and automation
  • Want end-to-end ticket automation
  • Are focused on reducing manual workload
     

 

Everything in essentials, plus:

  • Triage Agent

  • Reminder Agent

  • Contact Intelligence
  • Knowledge Base

Add Ons
No matter what plan you choose, you can always count on:

Integrated Chat
$5/customer

Teams, Slack, web, or desktop chat integrated with Connectwise Manage, Autotask, and HaloPSA

Voice AI
$15/customer

Instant answering, intelligent routing, and automatic call transcription for any phone system

Contracts

Flexible, Month-to-Month Contracts

No multi-year shackles—just freedom to scale and adapt.

60_Day

60-Day Money-Back Guarantee

We guarantee you'll see a positive ROI on Thread in the first 60 days by just turning on a few features. If you don't see it, we'll refund you everything.

Fix it

Includes Free Break-Fix or
Small Clients

For every fully-managed customer license you purchase, you get free AI credits* for your smaller or break-fix customers to ensure consistency across your entire service desk.
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Voice AI
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AI Chat Agents
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Planner
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Inbox
Up to 3 images
Up to 50 images
Unlimited
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