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Thread AI Service Desk Pricing

Simple pricing that grows with you.

$39 per customer per month (15 minimum) + $800 professional services (one-time)

$17 core + $9 for Magic AI + $13 for Magic Agents

 

Scale

For growing MSPs.

$585 / mo

Includes:

 fi_check 15 customer environments

 fi_check Teams, Slack, Desktop, and Web Chat

 fi_check Unlimited workflows

fi_check  Magic AI

fi_check  Fully-Automated Triage

fi_check  Month to month

Enterprise

For MSPs operating at scale.

Custom Pricing

Includes:

 fi_check 100+ customer environments

 fi_check Teams, Slack, Desktop, and Web Chat

 fi_check Unlimited workflows

fi_check  Magic AI

fi_check  Fully-Automated Triage

fi_check  Premier Support

fi_check  Month to month

FAQs

 

What counts as a customer?

A customer is a company that the MSP has in the PSA as a customer and chooses to use Thread for.

How can I change my plan?

Reach out to your dedicated Customer Success Manager, and we will adjust accordingly.

What if I need more than 15 customers?

Go for it! 15 is just the minimum for us. After 15, you'll be billed by active usage on a monthly basis @ $39/customer.

 Trusted by these forward-thinking teams.

 

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Get started with Thread today.

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