Faster access to Documentation and Context
Thread connects directly with IT Glue so technicians can instantly search and retrieve the documentation, assets, and knowledge they need without digging through multiple tools. When requests arrive, relevant assets and information are surfaced automatically, giving your team the context they need to diagnose and resolve issues faster while reducing the risk of human error.
Resolve Issues Faster with Automation and Collaboration
Thread helps MSP teams work smarter by automating routine actions and connecting technicians with the right expertise when it matters most. CoPilot handles repetitive tasks like time entry and documentation updates, while Thread makes it easy for technicians to collaborate with teammates to solve complex issues quickly and efficiently.
Smarter, More Personalized support
Thread adapts to how your service team works. By recognizing technician expertise and preferences, the platform surfaces the most relevant information, suggestions, and workflows for each request. The result is faster resolutions, more consistent service delivery, and a support experience that feels seamless for both technicians and end users.
