Built into the service desk and available for free on the Thread platform
One ticket, one view
Standalone tools add a vendor, a login and a separate log. Thread Verify sits right beside the call, the chat and the service desk work.
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Thread Verify. Verify it.
Why Thread Verify
Your desk holds the keys.
Thread Verify. Verify it.
Then fix it.
Caller verification built into your MSP service desk. One click from the ticket sends an Authenticator push or SMS link to the contact’s own phone, with logged proof before any password or MFA reset.
Your desk holds the keys.
Know who's asking for them.
Anyone can spoof a number, find a name on your MSP LinkedIn page and sound like a CFO. Your techs are trained to help, so one convincing call can get a password reset. A familiar voice and a security quiz prove nothing.
Thread Verify makes proof part of the ticket. Your tech sends a check in one click, the contact taps Approve on their own phone, and the result is logged before anyone touches an account. Then the work keeps going.
Verify
One click from the ticket
Send a check from the contact panel, the Actions menu or /verify. The contact gets an Approve/Deny push in Authenticator or a one-tap SMS link. Nothing to install or type.
Audit trail
Proof lands on the service desk ticket
Verified, denied or expired, every outcome is logged with who sent it, the method, and the device and IP that answered. Give auditors and insurers a record, not a policy.
Verification at a glance
1
Click to send a check directly from the ticket
0
Apps your contacts need to install
Priceless
Peace of mind that your clients and data are safe from bad actors.
Caller ID says who it should be. Verify proves who it is before anyone touches an account.
Thread already matches the caller to their contact and open tickets. Verify adds proof only they can give on their own phone. Until then, Voice Shield keeps ticket details private.
Check before you act
Every sensitive request, every time.
Make verification the first step on resets, MFA changes and access requests. Once the contact approves, the work picks up.
- Password resets and MFA changes
- New users, removals, access changes
- Ticket details asked for by phone
Verify on the Thread platform
One less bill to pay
No per-tech line item
Verify is part of the full Thread platform, not an add-on. Drop the separate verification tool and the per-tech bill that comes with it.
Benefits of Thread Verify
Clients feel safer with you
Every verification check carries your logo, not a vendor’s.
Retire the security quiz
A name and an employer aren't proof. Their phone is.
Ready for no-touch work
Proven identity makes sensitive work safe to automate.
Verification features
MFA push
Approve or deny in Microsoft Authenticator. No code.
SMS links
A one-tap link for any contact with a mobile on file.
Fallback
If one method can't reach them, Thread tries the other.
Your branding, your verification.
The verification page carries your logo and colors.
Audit log
Method, outcome, device and IP for every single check.
Connected to chat
Verified by SMS? The contact goes straight to live chat.
Resource
Tell clients
Tell clients
why you verify
A ready-to-brand one-pager that tells your clients why every sensitive request now gets a check.
Get the PDFRelated resources
Explore resources
Keep the conversation going.
How MSPs verify callers before resetting MFA
Four rules for checking a caller that attackers can’t beat, and how Thread Verify fits them into one click.
Read the article ↗
Thread Verify in 30 seconds
See how the service desk sends a check and how the contact confirms their identity.
Watch the demo ↗Your help desk might be a risk. Here's how to verify every caller.
Why familiar voices and security questions can fail, and how to build a caller verification policy for your MSP.
Read the article ↗Thread Verify FAQs
How do MSPs verify a caller’s identity before a password or MFA reset?+
With Thread Verify, the tech sends a check from the ticket in one click. The contact gets an Approve/Deny push in Microsoft Authenticator or a one-tap SMS link on their own phone. The result is logged on the ticket before anyone touches the account.
Why aren’t security questions enough to stop help desk social engineering?+
Attackers can spoof a phone number, find names and job titles on LinkedIn, and answer basic security questions convincingly. A familiar voice or a correct answer proves nothing. Approval from the contact’s own phone does.
Do contacts need to install an app or type a code?+
No. Contacts approve in Microsoft Authenticator or tap a link sent by SMS. There’s nothing new to install and no code to type. If one method can’t reach them, Thread tries the other.
What does Thread Verify log for audits?+
Every check is recorded on the ticket, whether it’s verified, denied or expired. The log shows who sent it, the method, and the device and IP that answered, so auditors and cyber insurers get a record rather than a policy.