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Analytics

Turn service desk data into better decisions.

Understand performance across your service desk with MSP-specific dashboards and an AI agent that can answer any question about your business in seconds.

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Love at first insight

Measure Performance

Measure Performance

Monitor tickets, technicians, clients, customer experience, and service trends with dashboards built specifically for MSPs.

Understand AI Impact

Understand AI Impact

See how AI is performing across your organization, including resolution rates, handoff quality, response times, accuracy, customer satisfaction, and hours saved.

Ask Anything

Ask Anything

Get answers instantly with an AI analyst that can investigate your data and uncover insights in seconds.

Every service desk has a story

Every service desk has a story.

Thread analytics helps you better understand performance, identify opportunities, and make better decisions.

With Magic Analytics, MSPs can see how their AI service desk is performing across ticket flow, technician efficiency, AI accuracy, chat engagement, and ROI. Purpose-built dashboards and a plain-English dashboard agent make it easier to uncover trends, spot workload imbalances, and turn service desk data into action.

 

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You’ll be checking your metrics after hours.

Understand performance, identify opportunities, and make better.

interactive analytics
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Meet your AI Service Desk Analyst

Your data should not just tell you what happened. It should help you understand why.

Magic Analytics acts like an always-on analyst for your MSP service desk, connecting activity across tickets, technicians, clients, calls, and AI performance so you can investigate trends, compare time periods, and uncover the story behind every metric. Ask follow-up questions, in plain english and get context your team can act on without waiting on a custom report..

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Ask when requests arrive, identify peak demand, and staff your service desk with confidence.

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Ask to see who’s overloaded, who’s available, and how work is distributed across your service desk.

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