eBook
The 2026 Intelligent Service Delivery Guide
Modern service delivery isn’t about adding more tools. t’s about building intelligence into every interaction. The Intelligent Service Delivery Guide gives MSP leaders a clear blueprint for transforming how their teams operate, from reducing technician load to improving customer experience and scaling support without scaling headcount. Inside, you’ll find practical models, maturity frameworks, and real-world strategies used by high-performing MSPs today.
Get the guide and start shaping your modern service desk
Thread is the only AI Service Desk purpose-built for forward-looking MSPs using Connectwise Manage, Autotask, or Halo. We empower MSPs to handle more work and provide higher-quality—dare we say magical?—service without increased overhead.