Why service collaboration?
Connect the right people at the right time to make service magic.
Serv·ice Mag·ic /ˈsərvəs majik/
The act of making service requests disappear at ludicrous speeds. Typically causes customers to jump with joy.
Tickets disconnect people.
Tickets are for waiting, not for working.
Tickets creates distance between customers and service desks in an attempt to manage the queue. When it is time to bring people together, the ticket simply doesn’t have the tools to do so.
Introducing Service Collaboration
Multi-player service, enabled.
Thread connects your service team and customers in threads that bridge communications channels.
Users can now have a conversation with the best tech for each request, without ever leaving their workflow.
Service Collaboration Pillars
Threads power real time & rich communication. They enable you to meet customers where they are. Works with Chat, Phone & Email!
Dedicated teams for customers brings the highest customer happiness and the best margins, every time.
Connecting the right people at the right time unlocks ingenuity and solves any issue fast.
All IT is Co-Managed and is a shared responsibility of the customer & the provider. Sharing is caring.
Get started with Thread today.
Unlock an unfair advantage for your IT business.