Assistive AI
We enhanced technician productivity with assistive features that streamline triaging. From auto-prioritization to recaps, these capabilities laid the groundwork for smarter service workflows.
⎷ Auto prioritization
⎷ Auto categorization
⎷ Recap
⎷ Magic Title
⎷ Sentiment analysis
⎷ Time Entries
Agentic AI
Now, we’re building autonomous agents that actively manage tasks and workflows. triage agents, reminder agents, and the upcoming dispatcher agent move beyond assistance — taking initiative in real time.
⎷ Triage Agent
⎷ Reminder Agent
Dispatcher Agent
⎷ Contact Intelligence
Knowledge Base
Voice AI
Voice remains the most manual and costly channel — but it doesn't have to be. We're bringing AI to voice and SMS with Phone AI, intelligent ticket routing, and integrations with PSA tools like Pia and Rewst.
⎷ Phone AI
SMS
Whatsapp & iMessage
Pia Integration
Rewst Integration
AI Team
The future is fully agentic: a world where you can create and train your own AI agents tailored to your unique IT environment. With Agent Operators and deep RMM integrations, your AI team will learn, adapt, and collaborate — just like your human one.
Agent Operators
RMM Integrations
Co-Managed Experience
