AI-first inboxing for MSPs

Work smarter and collaborate faster with a configurable,
AI-powered inbox designed for speed and efficiency—no backend logic required.

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Fast, modern, and built for IT teams

Tailor views instantly with quick filters and real-time search.

Real-time analytics visualize workload at a glance.

Group chats & @mentions streamline collaboration.

Finally. A workspace technicians love.

Group threads using filters and share saved views with teammates to help teams organize work around internal structures (e.g., pods, tiers, etc.), functional goals (e.g., chat-only squads), or other slices. Views update in real-time, making it easy for technicians to access, respond to, and close threads quickly.

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Power up your productivity with shortcuts.

Slash commands supercharge efficiency for the most common tasks, status changes, time logging, and even snippets for saved responses.

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Quickly document time entries and recaps in a click

Step-by-step notes, action items, and resolution recaps, all time logged accurately, at the click of a button.

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The power of AI, at every agent's fingertips

Chat with Magic: AI for Technicians

Chat with Magic is a technician-facing conversational AI that is familiar with every detail of the current thread and can summarize, rephrase, confirm details, and even craft customer-facing responses.

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Get insights into your threads

See a snapshot of what’s happening in real time, at all times.

Insights deliver real-time reporting visibility to your service desk for every view. Insights let users aggregate and visualize threads in a view so you can spot trends, load-balance teammates, and improve your operations.

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Integrate with all of your IT apps to keep Slack and Teams in sync

Connect your favorite apps and launch actions, directly integrated into your workflow.

A Must-Have Tool for Streamlined Operations and Efficiency

"It’s been a game-changer for our team, streamlining communication and ticket management in one place. Its has drastically reduced time spent on manual tasks, allowing us to focus more on resolving client issues efficiently.”

Max Hyman - Director Continuous Improvement

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Unlock an unfair advantage for your IT business.

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