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Managed Chat Support for MSPs Inside Slack, Teams, and Desktop

Meet clients where they already work with native MSP Slack and Teams integration, while keeping every conversation logged, routed, and resolved inside your PSA.

Why Chat Support Matters for Modern MSPs

Your clients expect real-time support in tools like Slack and Microsoft Teams. Managed chat allows MSPs to meet that expectation without losing control. By capturing every conversation in your PSA, teams gain clearer workflows, faster resolutions, and the ability to scale chat support without creating service chaos.

Create new requests


Create new requests and revisit old ones, all from a single place. 

Thread AI Triage


Intelligent AI triages issues and solves simple tasks end-to-end.

Unblock triage with Thread


Unblock requests with one-click approval, all without leaving Teams.

Teams or Slack App Branded to Your MSP

Customize the app with your logo, colors, and bot name so clients instantly recognize where to go for support and feel confident they’re contacting the right team.

Branded Teams and Slack

Every Message Synced to Your PSA

Every conversation is automatically logged and tracked inside your PSA, following your process. No more ghost tickets, lost requests, or important context buried in personal chats.

Thread PSA Sync

AI chat for busy techs

Chat with Magic is a technician-facing conversational AI that is familiar with every detail of the current thread and can summarize, rephrase, confirm details, and even craft customer-facing responses.

AI enabled chat

Get real-time sentiment detection with AI CSAT

Support your clients when it matters most. With AI CSAT that automatically detects the sentiment that detects tone and urgency in real time, flagging frustrated or high-priority conversations the moment they happen.

Real time sentiment

Real-time sync with your PSA

Never refresh again. Thread always has the most up-to-date detail and customer responses so every interaction is logged according to process.

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Real-time sync with your PSA

Agentic AI for MSPs is here.

Resolve issues in half the time with Magic Agents, a conversational AI trained to gather all the information necessary via chat, email, Teams, Slack, or desktop app.

 

Agentic AI for MSPs is here.
Need help?

Commonly Asked Questions

Common questions about Thread, its integrations, and how MSPs use it to improve service delivery.

A Must-Have Tool for Streamlined Operations and Efficiency

"It’s been a game-changer for our team, streamlining communication and ticket management in one place. Its has drastically reduced time spent on manual tasks, allowing us to focus more on resolving client issues efficiently.”

Max Hyman
Director Continuous Improvement, Gadellnet

Unlock
massive improvements
to service desk capacity

so you can scale and manage a sustainably profitable business.

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