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OUR MISSION

We’re a crew of ass kicking pirates, on a mission to help IT businesses sail through troubled waters and provide the best service experience.

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OUR VALUES

How we do things is just as important as what we do.
These are the values behind everything we make at Thread.

👍

Relentlessly Positive

“Can’t” is not in our dictionary. Threaders never stop solving and choose, when faced by failure or stress, to be positive. Even when it’s easy to let negativity creep in. 

For us, the choice is binary—Threaders opt for 1’s over 0’s and strive to be fountains, not drains.

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Weave together

Threads apart—no matter how brilliant—are just that: colorful strings that sing with unfulfilled potential. 

Threaders weave the best ideas from our community together into a beautiful, collective tapestry.

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Go Beyond

At Thread, we turn users’ lowest days into moments of magic. How? By going beyond the constraints of “how it’s done” to explore expectations and how to exceed them.

Threaders believe deep down that fortune favors the bold; we’re brave enough to try sh*t, to iterate on what works, and to own what doesn’t.

LEADERSHIP

Meet our Team

Mark Alayev

Founder & CEO

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Matthew Linn

Co-Founder & COO

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Vyacheslav Alayev

Head of Engineering

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Kristof Orts

Head of Design

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Bobby Jacobs

Head of Growth

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Stephen Boss

Head of Customer Success

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PRESS

Thread in the news

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MSP software startup Chatgenie has rebranded as Thread, and raised $2.7 million in funding.

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IT under 5 - Thread service collaboration review

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