
PSA Automations and AI for MSPs
Save technicians time and sanity while creating service experiences that feel like magic.

PSA Automations for all the boring stuff



Magic Title clarifies the request to get better titles
Auto-categorize your threads and save time
Auto-Prioritize so you never miss an important request.
Error-Free, Pain-Free Time Entries
Every request is summarized into invoice-friendly formats while tracking every minute the tech spends on the request.


Auto-recap and summary speed up escalation transitions
Everything that has happened in a thread, fully-customized to your requirements, ensure handoffs happen efficiently and accurately.
AI chat for busy techs
Chat with Magic is a technician-facing conversational AI that is familiar with every detail of the current thread and can summarize, rephrase, confirm details, and even craft customer-facing responses.


Real-time sync with your PSA
Never refresh again. Thread always has the most up-to-date detail and customer responses so every interaction is logged according to process.
Agentic AI for MSPs is here.
Resolve issues in half the time with Magic Agents, a conversational AI trained to gather all the information necessary via chat, email, Teams, Slack, or desktop app.

Frequently Asked Questions
Our AI will automatically set the following for every issue:
- Title
- Category
- Priority
- Summary / Recap
- Time entry
And technicians can Ask Magic to summarize, rephrase, confirm details, and even craft customer-facing responses.
Professional services automation - automation? Seems redundant, but PSAs don't really drive the operational efficiency that managed service providers work on every day. The admin of keeping every detail logged correctly is time that could be spent solving more customer issues. Thread makes service request management simpler and more fun for everyone by automatically setting title, category, and priority for every issue. Then, once the issue is resolved, our AI technologies create a recap and log the time tracking to the PSA software.

Dedicated Team; Clear ROI
"Thread is exactly the kind of partner MSPs need. The time and collaboration they put into our onboarding to ensure we were successful is unmatched. I believe that most MSPs should see ROI in 2 hours or less of go-live."
Ryan Huneidi - Founder CTO Huneidi Services