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PSA Automations and AI for MSPs

Save technicians time and sanity while creating service experiences that feel like magic.

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PSA Automations for all the boring stuff

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Magic Title clarifies the request to get better titles

Auto-categorize your threads and save time

Auto-Prioritize so you never miss an important request.

Error-Free, Pain-Free Time Entries

Every request is summarized into invoice-friendly formats while tracking every minute the tech spends on the request.

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Auto-recap and summary speed up escalation transitions

Everything that has happened in a thread, fully-customized to your requirements, ensure handoffs happen efficiently and accurately.

AI chat for busy techs

Chat with Magic is a technician-facing conversational AI that is familiar with every detail of the current thread and can summarize, rephrase, confirm details, and even craft customer-facing responses.

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Real-time sync with your PSA

Never refresh again. Thread always has the most up-to-date detail and customer responses so every interaction is logged according to process.

Agentic AI for MSPs is here.

Resolve issues in half the time with Magic Agents, a conversational AI trained to gather all the information necessary via chat, email, Teams, Slack, or desktop app.

 

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Frequently Asked Questions

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Dedicated Team; Clear ROI

"Thread is exactly the kind of partner MSPs need. The time and collaboration they put into our onboarding to ensure we were successful is unmatched. I believe that most MSPs should see ROI in 2 hours or less of go-live."

 

Ryan Huneidi - Founder CTO Huneidi Services

Get started with Thread today.

Unlock an unfair advantage for your business with PSA automation and AI for MSPs.