Service your customers will love
With a live chat that keeps the conversation going, no matter where your customers are.
Support your customers everywhere they are
"Thread has helped us solve major business issues by allowing our staff to interact with service tickets within Microsoft Teams. The ability to see the service ticket notes, assign the service ticket and interact with the ticket all within the Teams channel is a very powerful advantage for our company."
"Awesome tool. Much faster for ticket management, delegation and assignment than opening up a full client (especially on mobile). With the combination of CW Workflows, some really interesting processes can be put together. We could not be nearly as efficient with CWManage as we are now with Thread."Go to previous slide Go to next slide
"Thread has changed the way we work! Finally all our staff can see the responses that come in from client and go out from other staff members - this really helps the team stay on top of what is going on. There a ton of time saving functionality in Thread and we can't imagine how we lived without it before! Plus the team at Thread have been super helpful and engaging...couldn't recommend it more!! 10/10"Go to previous slide Go to next slide
It’s an app. And a bot.
All in one.
Whether your customers are on mobile or desktop, you can always be there for them with the Messenger Bot for Teams & Slack.
Support never looked so good.
Customize the chat with your own logos, colors and even bot name, so customers can trust they are talking to their favorite service provider.
Integrate with your PSA.
Build workflows to match the way your company works. Choose which Boards send notifications to which channels.
Get started with Thread today.
Unlock an unfair advantage for your IT business.