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Service Magic

Stories of MSPs, ITSX, & delivering outstanding service experience

MSP AI

Building an AI-Ready Workforce: How MSPs Can Future-Proof Their Teams

Learn how Managed Service Providers (MSPs) can future-proof their teams by building an AI-ready workforce focused on continuous learning and cultural...

Matt Linn Mar 11, 2026

AI Service Unleashed

Thread Voice and Service Intelligence Revolutionize the MSP Service Desk

Thread Voice AI and Service Intelligence are revolutionizing MSP service desks by enhancing phone support efficiency and knowledge management.

Mark Alayev Mar 11, 2026

MSP AI

The AI Services Roadmap Every MSP Should Be Thinking About

Discover how MSPs can effectively integrate AI services to drive revenue, enhance security, and streamline operations.

Matt Linn Mar 11, 2026

MSP AI

AI for MSPs: What You Need to Know Before You Start

Discover how MSPs can leverage AI to enhance service desks, reduce repetitive tasks, and improve client satisfaction with practical steps and best...

Matt Linn Mar 11, 2026

MSP profit margins

5 Smart Fixes That Unlock Profitability in High-Growth MSPs

Check out the new ebook, The Margin Manifesto, where MSPS can discover how to unlock smarter profitability by addressing five common barriers and...

Jennifer Texada Mar 11, 2026

MSP AI

The Power of Intents: How MSPs Are Automating Smarter with Agentic AI

Magic Intents are revolutionizing MSP automation by streamlining workflows, reducing repetitive tasks, and enhancing service delivery with AI-powered...

Mark Alayev Mar 11, 2026

AI Service Desk

Prompt Engineering Best Practices for MSPs

Learn how effective prompt engineering can transform AI into your MSP's best technician, ensuring clear, consistent, and efficient service desk...

Mark Alayev Mar 11, 2026

Thread News

Thread Raises $8M to Power the Future of AI for MSPs and Welcomes New CEO Michael Evers

Thread secures $8M to enhance AI service desk solutions for MSPs and welcomes Michael Evers as the new CEO to drive future innovations.

Matt Setzekorn Mar 11, 2026

MSP AI

What Agentic SOPs Actually Look Like in a Real MSP

Discover how agentic SOPs empower MSP teams to act decisively, improve response times, and enhance client satisfaction through structured autonomy.

Matt Linn Mar 11, 2026

Service Experience

Why Legacy Service Models Can’t Scale, and What Comes Next

Discover why legacy service models can't scale and learn about the future of intelligent service delivery for MSPs, focusing on customer experience...

Bryan Chapman Mar 11, 2026

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