IT Service Management
How to Use AI to Prioritize VIP Clients Automatically
See how AI can automatically prioritize VIP clients, ensuring faster responses and enhanced service without increasing headcount.
Service Magic
Magical stories of MSPs, ITSX, & delivering outstanding service experience
IT Service Management
Enhancing Customer Service with AI: Making It More Human
Enhance customer service with AI that feels human. Discover empathetic, personalized solutions with Thread's innovative approach.
Maggie Armand
May 21, 2025
IT Service Management
MSPs Should Rethink Dispatchers, Coordinators, and Triage
Rethink MSP roles: Discover how automation transforms dispatchers, coordinators, and triage for more efficient IT service management.
Matt Linn
May 19, 2025
Thready Awards
Celebrating Service Excellence: The First Annual Thready Awards
Celebrating the best in MSP service excellence, the First Annual Thready Awards honor partners who combine innovation, AI, and automation to deliver...
Mark Alayev
Jan 27, 2025
Service Experience
Thread announces seed funding to enable IT Managed Service Providers to deliver service magic
Thread secures $2.7M funding to revolutionize IT service delivery for MSPs with its innovative Service Collaboration Platform, enhancing support...
Matt Linn
Nov 9, 2022
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