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Service Magic

Stories of MSPs, ITSX, & delivering outstanding service experience

Stories by Jennifer

MSP Automation

Discover the top five AI service desk platforms for MSPs in 2026, comparing key strengths, pricing, and ideal use cases to enhance your operations.

Jennifer Texada Jun 3, 2026

AI Service Desk

Discover why AI adoption in service desks needs a strategic roadmap to avoid pitfalls and achieve transformational outcomes for MSPs.

Jennifer Texada Mar 11, 2026

Thready Awards

Thread names Marco Technologies its 2026 Partner of the Year, recognizing their impact, collaboration, and leadership within the Thread partner...

Jennifer Texada Mar 11, 2026

MSP profit margins

Check out the new ebook, The Margin Manifesto, where MSPS can discover how to unlock smarter profitability by addressing five common barriers and...

Jennifer Texada Mar 11, 2026

so you can scale and manage a sustainably profitable business.

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