Senior Product Engineer

Thread’s mission is to reboot the Managed IT Services industry and create “service magic” for IT service providers (MSPs). As the first Service Collaboration Platform, we help MSPs turn their customers’ worst support experiences into moments of delight.
We’re a VC-backed startup of makers and problem solvers - people who have built high-performance software and run MSPs ourselves. We value design-first thinking, move fast, and thrive on iteration. With teams across the US, Europe, and Latin America, we’re remote-first and passionate about solving the problems we know firsthand.

As a Senior Product Manager, you’ll lead engineers and designers to bring ideas to life - and partner with Growth and Marketing to launch them. You’ll drive some of Thread’s fastest-growing product lines, including Voice and SMS communication support, unlocking magical experiences for MSPs’ end customers.

• Own the roadmap and priorities for your product lines.
  
  
• Lead the full product lifecycle from concept to launch.
  
  
• Drive discovery: user interviews, competitive research, data analysis.
  
  
• Collaborate with design and engineering to document, prototype, and deliver products, empowering your team to make great decisions.
  
  
• Enable Growth and Marketing to reach and engage partners.

• 7+ years of product management experience in SaaS or consumer software.
  
  
• Startup or high-growth tech company background.
  
  
• Excellent communication skills and the ability to influence across a remote-first team.
  
  
• Proven leadership of small, cross-functional teams.

• A track record of building customer-facing products that excel in design and user experience.
  
  
• A “radical” problem-solving mindset and comfort with experimentation (and failure).
  
  
• Experience working with high-velocity teams that ship frequently and iterate fast.

• Impact: Help shape the future of Customer Success at a fast-growing, AI SaaS company.
  
  
• Culture: We’re collaborative, transparent, and driven by learning and shared success.
  
  
• Ownership: You’ll have real autonomy — your playbooks and systems will directly shape how Thread scales.
  
  
• Growth: As we grow the team and expand globally, you’ll play a pivotal role in building what comes next.
  
  
• Team: You’ll join a group of passionate, customer-obsessed builders who care deeply about the craft of Customer Success.

Thread is an equal opportunity employer. We aim to create an environment where every team member at Thread feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.