Product Update
From Tickets to Client Health: Meet Client Intelligence
Client health lives across ticket history, chat logs, technician notes, documentation systems, and the unstructured memory of your best people.
Service Magic
Magical stories of MSPs, ITSX, & delivering outstanding service experience
Thread News
Thread to Host 2026 AISU Conference at MoPOP in Seattle
AISU Conference 2026 will be held at MoPOP in Seattle, focusing on real-world AI-powered service innovations and industry collaboration.
Mark Alayev
Jan 8, 2026
Thread News
Thread Officially Launches Voice AI
Voice AI by Thread revolutionizes phone support with automation, real-time documentation, and intelligent routing, enhancing efficiency and customer...
Mark Alayev
Jan 5, 2026
Thread News
Thread’s 2025 Year in Review: The Year Tickets Met Their Match
The year we killed tickets, saved time, and proved the bet was worth it.
Matt Setzekorn
Dec 31, 2025
Thread News
Thread Raises $18M to Power the Next Era of MSP Service
Thread secures $18M to revolutionize MSP services with AI-driven automation, transforming service desks from bottlenecks into growth engines and...
Matt Setzekorn
Dec 18, 2025
Product Update
The Voice-Enabled Service Desk: Should You Answer the Call?
Revolutionize your service desk with Voice AI to transform calls into actionable data, boost efficiency, and enhance customer experience.
Mark Alayev
Oct 20, 2025
AI Service Unleashed
Inside the First AI Conference for MSPs: Vibe Coding at AI Service Unleashed 2025
Discover how AI Service Unleashed 2025 empowers MSPs with AI-driven service delivery through hands-on workshops, innovative sessions, and real-world...
Mark Alayev
Oct 9, 2025
MSP AI
AI Service Unleashed: Thread Voice and Service Intelligence Revolutionize the MSP Service Desk
Thread Voice AI and Service Intelligence are revolutionizing MSP service desks by enhancing phone support efficiency and knowledge management.
Mark Alayev
Oct 1, 2025
Insider
Thread Raises $8M to Power the Future of AI for MSPs and Welcomes New CEO Michael Evers
Thread secures $8M to enhance AI service desk solutions for MSPs and welcomes Michael Evers as the new CEO to drive future innovations.
Matt Setzekorn
Aug 12, 2025
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