We’ve got big news to share. Thread has just raised $8 million in new funding to supercharge our mission: building the world’s best AI service desk platform for MSPs. This milestone comes on the heels of a record-breaking year for us, and it’s only the beginning.
Fueling a Year of Growth
If you’ve been following our journey, you know our goal is simple but bold. It’s to replace the chaotic and frustrating status quo of support as a service with AI-powered workflows that actually work. That is helping MSPs resolve more issues in less time while creating magical support experiences for end users and unlocking massive revenue efficiencies for scaling MSPs.
Over the past year, hundreds of MSPs have joined us in reimagining what support can look like. They’ve seen firsthand how real, working AI can cut down time-to-resolution, automate repetitive tasks across multiple agents, and unlock new levels of operational efficiency and revenue growth.
This new round of funding — led by Integr8d Capital and David Bellini (co-founder of ConnectWise, CEO of CyberFox) with participation from Headline, Adam Slutskin (former CRO of ConnectWise, co-founder of CyberFox), Vince Kent (Founder of Synthreo, formerly CEO of MSP cloudIT and CTO at Lyra Group, early believer in Thread, and highly connected in the MSP ecosystem), and leading MSPs — will allow us to innovate even faster in areas like AI dispatch, multi-agent automation, and real-time resolution.
As our co-founder Mark Alayev puts it, “Our growth and momentum have been fueled by one thing, which is real AI that’s actually working for our customers today. We’ve helped hundreds of MSPs reimagine their support operations, and this new capital allows us to do even more. We’re grateful for our investors, our partners, and the growing community of MSPs who trust Thread to power their future.”
Welcoming Michael Evers as CEO
We’re also excited to announce that Michael Evers has joined Thread as our new Chief Executive Officer, working alongside co-founders Mark Alayev and Matt Linn to scale the company’s operational footprint while preserving our culture of innovation and customer obsession.
Michael brings a unique mix of startup and public company leadership, with experience ranging from early roles in consumer technology to global positions in SaaS, data, and conversational AI. His focus will be scaling Thread’s operational footprint while keeping our innovation engine running full speed.
As Michael says, “We’re seeing a clear shift in the AI space from narrow automation to true agentic intelligence. Thread is one of the few companies actually delivering on that promise today. We’re solving the service desk problem with serious technical muscle and a sharp understanding of what MSPs really need. I’m thrilled to join a team that’s already leading the space and help take it even further.”
Mark and Matt aren’t going anywhere. They’ll remain hands-on in product development, customer strategy, and long-term vision. Michael’s addition simply adds more horsepower to our leadership team.
What’s Next
With fresh capital and an expanded leadership bench, we’re doubling down on our mission to be the go-to AI service desk platform for MSPs worldwide. Our partners are already seeing the difference, and we can’t wait to deliver even more game-changing capabilities in the months ahead.
If you’re ready to see how Thread can transform your service desk, now’s the perfect time to start.
Book a demo with Thread.
