Thready Awards
Announcing the Recent Thready Award Winners
Celebrating the 2025 Thready Award winners for innovative AI and automation in service desks, highlighting excellence in inbox transformation,...
Service Magic
Magical stories of MSPs, ITSX, & delivering outstanding service experience
Thread News
Thread to Host 2026 AISU Conference at MoPOP in Seattle
AISU Conference 2026 will be held at MoPOP in Seattle, focusing on real-world AI-powered service innovations and industry collaboration.
Mark Alayev
Jan 8, 2026
Thread News
Thread Officially Launches Voice AI
Voice AI by Thread revolutionizes phone support with automation, real-time documentation, and intelligent routing, enhancing efficiency and customer...
Mark Alayev
Jan 5, 2026
MSP AI
New Year, No New Tickets: New Year Resolutions Thread Actually Keeps
Discover how MSPs can achieve their New Year resolutions with Thread, reducing ticket backlog, improving response times, and scaling efficiently.
Mark Alayev
Jan 2, 2026
MSP profit margins
How to Uncover Margin Killers in Your Service Desk
Identify and eliminate hidden inefficiencies in your service desk to protect your margins using AI-driven automation and smarter workflows. Discover...
Mark Alayev
Dec 26, 2025
IT Service Management
Managed Intelligence: The Next Competitive Advantage for MSPs
Discover how Managed Intelligence is transforming MSPs into strategic partners, delivering AI-driven insights and proactive solutions that set new...
Mark Alayev
Dec 3, 2025
Product Update
The Voice-Enabled Service Desk: Should You Answer the Call?
Revolutionize your service desk with Voice AI to transform calls into actionable data, boost efficiency, and enhance customer experience.
Mark Alayev
Oct 20, 2025
AI Service Unleashed
Inside the First AI Conference for MSPs: Vibe Coding at AI Service Unleashed 2025
Discover how AI Service Unleashed 2025 empowers MSPs with AI-driven service delivery through hands-on workshops, innovative sessions, and real-world...
Mark Alayev
Oct 9, 2025
MSP AI
How Service Intelligence Makes Every Technician a Favorite
Discover how Thread's Service Intelligence transforms service desks, turning technicians into client favorites with support through AI-driven...
Mark Alayev
Oct 7, 2025
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