msp burnout
How Alvarez Technology Group Automated Ticket Follow-Ups
Discover how Alvarez Technology Group reclaimed 40 hours a week with AI-powered ticket follow-ups, boosting efficiency and scaling without adding...
Service Magic
Magical stories of MSPs, ITSX, & delivering outstanding service experience
AI Service Unleashed
AISU Conference 2026: The Conversations That Matter
Explore the pivotal conversations at AISU Conference 2026, focusing on AI-driven transformation in MSP services, operational discipline, and...
Mark Alayev
Feb 19, 2026
Product Update
From Tickets to Client Health: Meet Client Intelligence
Client health lives across ticket history, chat logs, technician notes, documentation systems, and the unstructured memory of your best people.
Mark Alayev
Feb 12, 2026
MSP AI
Why Thread Doesn’t Train on Your Data and How That Makes the AI Better
Discover why training AI on historical service desk data is flawed and how Thread uses first principles for better consistency and reliability.
Mark Alayev
Feb 2, 2026
Thready Awards
Announcing the Recent Thready Award Winners
Celebrating the 2025 Thready Award winners for innovative AI and automation in service desks, highlighting excellence in inbox transformation,...
Mark Alayev
Jan 13, 2026
Thread News
Thread to Host 2026 AISU Conference at MoPOP in Seattle
AISU Conference 2026 will be held at MoPOP in Seattle, focusing on real-world AI-powered service innovations and industry collaboration.
Mark Alayev
Jan 8, 2026
Thread News
Thread Officially Launches Voice AI
Voice AI by Thread revolutionizes phone support with automation, real-time documentation, and intelligent routing, enhancing efficiency and customer...
Mark Alayev
Jan 5, 2026
MSP AI
New Year, No New Tickets: New Year Resolutions Thread Actually Keeps
Discover how MSPs can achieve their New Year resolutions with Thread, reducing ticket backlog, improving response times, and scaling efficiently.
Mark Alayev
Jan 2, 2026
MSP profit margins
How to Uncover Margin Killers in Your Service Desk
Identify and eliminate hidden inefficiencies in your service desk to protect your margins using AI-driven automation and smarter workflows. Discover...
Mark Alayev
Dec 26, 2025
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