Magic Agents
Automated Approvals for the IT Service Desk
Discover how automated approvals streamline IT service requests, enhancing efficiency and compliance for MSPs using AI agents for quick, accurate...
Service Magic
Magical stories of MSPs, ITSX, & delivering outstanding service experience
Product Update
Innovation in Action: Three Breakthrough Upgrades for Smarter Service Desks
Thread launches three breakthrough upgrades for service desks with Messenger 3, Inbox 2, and Magic 2, designed to enhance collaboration, visibility,...
Mark Alayev
Feb 14, 2025
Thready Awards
Celebrating Service Excellence: The First Annual Thready Awards
Celebrating the best in MSP service excellence, the First Annual Thready Awards honor partners who combine innovation, AI, and automation to deliver...
Mark Alayev
Jan 27, 2025
MSP AI
Google Gemini Deep Research: A Game-Changer for IT and MSPs
Google Gemini Deep Research is revolutionizing MSPs by simplifying complex research tasks and enabling the management of AI agents, shaping the...
Mark Alayev
Jan 13, 2025
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