Sales Excellence - Generation IX

Generation IX is revolutionizing how MSPs position and deliver exceptional service, setting a new standard for what customers should expect from their providers. By fully standardizing their offering around Thread and embracing a chat-first, modern support experience, they’ve transformed support into a cornerstone of their sales and marketing strategy.

Embedded seamlessly into Slack, Teams, and desktop platforms, their approach showcases an unrivaled level of convenience and responsiveness that resonates with customers. Generation IX doesn’t just deliver service—they market it as a competitive advantage, redefining expectations and using their dedicated chat team as a key selling point.

Their innovative strategy has elevated their brand, won over clients, and set a powerful example for the MSP industry to follow.