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Service Magic

Stories of MSPs, ITSX, & delivering outstanding service experience

MSP Automation

The Modern MSP Tech Stack: What's Essential, What's Bloat

Revamp your MSP tech stack for 2026 by identifying essential tools, cutting bloat, and ensuring seamless integration to enhance efficiency and value.

Matt Linn Apr 9, 2026

AI Service Desk

Change Management for MSPs: How to Roll Out AI Without the Pushback

Learn effective strategies for MSPs to successfully implement AI in service desks, focusing on team engagement, communication, and building trust...

Matt Linn Apr 6, 2026

MSP Maturity

6 Ways to Improve Remote Team Collaboration

Learn how to improve remote team collaboration, the importance of effective communication, and software suggestions.

Matt Linn Apr 4, 2026

Thread News

BREAKING: Thread Executives Form 90s-Style Rock Band

Thread executives have formed a 90s-style rock band called The Ticket Slayers, releasing their debut album and planning a live tour in Seattle.

Matt Setzekorn Apr 1, 2026

MSP Automation

What 96% Triage Accuracy Actually Means for Your Service Desk

Discover how achieving 96% triage accuracy can transform your service desk operations, reduce costs, and enhance client satisfaction through...

Bobby Jacobs Mar 30, 2026

Client Experience

10 Proven Ways to Improve MSP CSAT Scores

Discover 10 effective strategies to enhance your MSP's Customer Satisfaction Score (CSAT) and foster greater client loyalty through improved service.

Matt Linn Mar 28, 2026

MSP profit margins

MSP Profit Margins 101: Industry Averages & Ways to Improve

Discover essential strategies to enhance your MSP profit margins, from calculating key metrics to optimizing costs and revenue for sustainable growth.

Matt Linn Mar 27, 2026

MSP Automation

How Alvarez Technology Group Automated Ticket Follow-Ups

Discover how Alvarez Technology Group reclaimed 40 hours a week with AI-powered ticket follow-ups, boosting efficiency and scaling without adding...

Mark Alayev Mar 26, 2026

Client Experience

CSAT Is a Lagging Indicator. Here's What to Measure Instead.

Discover why CSAT is a lagging indicator of client health and learn about key metrics to predict retention and churn for your MSP business.

Matt Linn Mar 24, 2026

MSP Maturity

Reactive vs Proactive Managed Services

Find out the key differences between reactive and proactive managed services and why working with a proactive MSP is the best solution for most...

Matt Linn Mar 23, 2026

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