msp kpis
AI-Powered Marketing for MSPs: How to Punch Above Your Weight
Discover how MSPs can leverage AI to enhance marketing efforts, compete with larger firms, and drive growth through efficiency and scalability.
Service Magic
Magical stories of MSPs, ITSX, & delivering outstanding service experience
MSP AI
AI for MSPs: What You Need to Know Before You Start
Gain insight on how MSPs can effectively integrate AI to enhance service desks, improve efficiency, and boost profitability while addressing common...
Matt Linn
Sep 4, 2025
Insider
Thread Raises $8M to Power the Future of AI for MSPs and Welcomes New CEO Michael Evers
Thread secures $8M to enhance AI service desk solutions for MSPs and welcomes Michael Evers as the new CEO to drive future innovations.
Matt Setzekorn
Aug 12, 2025
MSP AI
How MSPs Are Using AI to Make Self-Service Actually Work
Discover how MSPs use AI to enhance self-service, improve efficiency, and build trust, transforming user support into a seamless and smarter...
Mark Alayev
Aug 8, 2025
IT Service Management
What Even Is “After Hours Support” in IT?
Discover how Thread revolutionizes after-hours IT support with AI-driven automation, reducing friction and burnout while enhancing responsiveness for...
Matt Linn
Jul 18, 2025
Workflow
Swivel Chair Syndrome Is Wasting Your Time and Killing Efficiency
Swivel Chair Syndrome wastes time and kills efficiency. Discover how a unified service desk can streamline your MSP operations and boost productivity.
Matt Linn
Jul 8, 2025
Service Collaboration
Thread Partners with Lancom Technology to Optimize AWS Spend & Accelerate AI Innovation
Thread & Lancom partner to optimize AWS costs & boost AI innovation. Smarter cloud scaling, shared growth.
Matt Setzekorn
Jul 2, 2025
ai
Thread Announces Inaugural AI Service Unleashed Live Conference
Thread is launching AI Service Unleashed Live, a hands-on, invite-only AI conference for MSPs—happening this fall at Space Center Houston.
Mark Alayev
Jun 27, 2025
MSP AI
The Evolution of AI in Tech Support Automation
Discover how AI is revolutionizing technical support automation with intelligent ticket routing, predictive diagnostics & human-AI collaboration.
Matt Linn
Jun 16, 2025
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