Thread and Spirit Halloween in Talks of Acquisition
Thread and Spirit Halloween are in talks for a unique acquisition to create a seasonal, costume-themed IT service platform for MSPs.
Service Magic
Magical stories of MSPs, ITSX, & delivering outstanding service experience
MSP AI
The Rise of AI Agents: A Guide for Managed Service Providers in 2025
Discover how AI agents are revolutionizing managed services, enhancing efficiency, and transforming MSPs into AI-driven service desks for 2025 and...
Matt Linn
Jan 20, 2025
Magic Agents
Magic Agents: A New Era of AI Agent-Powered Automation for MSPs
Thread revolutionizes IT service delivery, enhancing efficiency and client satisfaction with the first AI Agent for MSPs.
Matt Linn
Dec 8, 2024
IT staffing ratios
Optimal IT Staffing Ratio & Ways to Improve It
Find out the optimal IT staffing ratios that balance efficiency with cost and how IT solutions help MSP tech teams optimize their desk support.
Matt Linn
Oct 31, 2024
it cost reduction
10 Ways to Reduce IT Costs without Sacrificing Quality
Learn IT cost reduction strategies that focus on optimizing ROI from your IT services without creating costly problems or long-term losses.
Matt Linn
Oct 25, 2024
it maturity model
IT Maturity Models to Assess Your Organization
Learn what an IT maturity model is & why it’s important, common models to measure and develop your IT maturity level, and how to improve IT maturity.
Matt Linn
Oct 21, 2024
time to resolution
Time to Resolution - 7 Ways to Improve This Critical Metric
Discover the importance of cutting MSPs' time to resolution with actionable strategies including seamless MSP-client communication.
Matt Linn
Oct 11, 2024
proactive managed services
Reactive vs Proactive Managed Services
Find out the key differences between reactive and proactive managed services and why working with a proactive MSP is the best solution for most...
Matt Linn
Oct 7, 2024
how to improve csat score
10 Proven Ways to Improve MSP CSAT Scores
Check out how to improve your CSAT score, how a high score boosts customer acquisition and loyalty, and the importance of exceptional customer...
Matt Linn
Oct 1, 2024
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