time to resolution
AI Service Desks Compared: How Thread Stands Out
Discover how Thread delivers AI support without sacrificing privacy, context, or collaboration—unlike other rigid, one-size-fits-all platforms.
Service Magic
Magical stories of MSPs, ITSX, & delivering outstanding service experience
IT Service Management
MSPs Should Rethink Dispatchers, Coordinators, and Triage
Rethink MSP roles: Discover how automation transforms dispatchers, coordinators, and triage for more efficient IT service management.
Matt Linn
May 19, 2025
IT Service Management
How Thread and Rewst Are Redefining MSP Service Delivery
Discover how Thread and Rewst empower MSPs with zero-touch automation, boosting scalability, profitability, and service precision.
Matt Linn
May 14, 2025
IT Service Management
Five Common Workflow Bottlenecks MSPs Face and How to Fix Them
Fix common MSP workflow bottlenecks with Thread’s AI—cut costs, boost efficiency, and deliver faster, smarter support.
Matt Linn
Apr 14, 2025
Thread and Spirit Halloween in Talks of Acquisition
Thread and Spirit Halloween are in talks for a unique acquisition to create a seasonal, costume-themed IT service platform for MSPs.
Matt Linn
Apr 1, 2025
MSP AI
The Rise of AI Agents: A Guide for Managed Service Providers in 2025
Discover how AI agents are revolutionizing managed services, enhancing efficiency, and transforming MSPs into AI-driven service desks for 2025 and...
Matt Linn
Jan 20, 2025
Magic Agents
Magic Agents: A New Era of AI Agent-Powered Automation for MSPs
Thread revolutionizes IT service delivery, enhancing efficiency and client satisfaction with the first AI Agent for MSPs.
Matt Linn
Dec 8, 2024
IT staffing ratios
Optimal IT Staffing Ratio & Ways to Improve It
Find out the optimal IT staffing ratios that balance efficiency with cost and how IT solutions help MSP tech teams optimize their desk support.
Matt Linn
Oct 31, 2024
it cost reduction
10 Ways to Reduce IT Costs without Sacrificing Quality
Learn IT cost reduction strategies that focus on optimizing ROI from your IT services without creating costly problems or long-term losses.
Matt Linn
Oct 25, 2024
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