Welcome to the
Summer of Magic
All season long, Thread is launching new features designed to make work feel faster, smarter, and a whole lot more fun. New features, fresh ways to work, and practical AI built for real teams are rolling out week after week.
Your Technician Super Powers Unlocked.
Every hero needs a command center. Super Magic gives your technicians X-ray vision into client history, the ability to predict recurring issues before they escalate, and the power to execute multi-step workflows across your entire PSA with a single prompt. No more toggling between five tools to solve one ticket.
Super Magic pulls your documentation, service desk data, and connected systems into one workspace so your team can research, decide, and act at superhero speed.
It Was Data at First Sight.
You know that feeling when something just clicks? That's Magic Analytics. For years, your service desk data has been sitting there unread, unexplored, just waiting for someone to notice it. Now it finally gets its moment.
Purpose-built MSP dashboards surface performance across tickets, technicians, clients, and AI impact. An AI analyst answers any question about your business in plain English, instantly. No more exporting to spreadsheets. No more wondering. Just clarity, insight, and a data story worth telling.
Something Goes Wrong Every Time a Tech Picks Up the Phone.
The call comes from a random extension. The customer doesn't recognize the number. Notes don't get taken. The ticket closes with no record of what was said. The next tech starts from scratch, again. It's the same horror story, every time.
Thread Voice AI for outbound calls ends it. Technicians dial directly from Thread Inbox. Your main company number shows on every call, no matter the device. When the call ends, the full transcript attaches to the ticket automatically.
