Everything in Essentials + Triage Agent Reminder Agent Unlimited AI
+ $800 professional services (one-time)
Add-on
AI-powered Chat
Integrated in Microsoft Teams, Slack, web or as standalone Desktop app.
$5 per customer/month
Flexible, Month-to-Month Contracts
No multi-year shackles—just freedom to scale and adapt.
60-Day Money-Back Guarantee
We guarantee you'll see a positive ROI on Thread in the first 60 days by just turning on a few features. If you turn them on and don't see a positive ROI we'll refund you everything.
Includes Free Break-Fix or Small Clients
For every fully-managed customer license you purchase, you get free AI credits* for your smaller or break-fix customers to ensure consistency across your entire service desk.
AI Ticket Credits
Because your small and break-fix customers deserve magical service too.
*How it works:
Each paid license adds 3 AI ticket credits to a pool that can be used by any client that doesn’t have a license
Each credit covers 1 AI ticket end-to-end
Need more credits?
Move your biggest clients to unlimited licenses
No plan changes needed
Real-world impacts of exceptional service experiences
Commonly asked questions
Thread is shifting from a chat-first tool to an AI-powered service desk. AI is now the core product, with two base plans (Essentials and Pro), while chat becomes an optional add-ons.
AI Essentials ($19/license): Includes auto-prioritization, categorization, recap, title generation, and sentiment analysis.
AI Pro ($34/license): Includes everything in Assistive plus Triage Agent and Reminder Agent.
Yes. Chat is now an add-on, billed separately:
Chat Deployment: Per customer
1 credit = 1 automated ticket (unlimited AI actions per ticket).
Licensed customers never use credits—they get unlimited AI support.
Your credit pool = 3 × total licenses (e.g., 20 licenses = 60 credits/month).
Credits are only used when AI runs on a ticket for an unlicensed customer. Licensed customers don’t consume credits.
