“To ensure service quality and manage capacity, each request is scheduled on our Support Engineers' calendars. But PSA-native calendar functionality can be challenging to use at scale. By seamlessly integrating into our existing workflow, Thread Planner will be a game changer for our engineers and Service Coordinators, as it streamlines our scheduling processes significantly—directly within the interface we already use for our real-time client interactions (Inbox). We are excited to see what future updates Thread has Planned.”
Fully-automated triage with conversational AI
Resolve issues in half the time with Magic Agents, a conversational AI trained to gather all the information necessary via chat, email, Teams, Slack, or desktop app to solve a customers’s issue before being passed to a technician.
Scale Your Service Instantly
Magic Agents uses the power of the largest conversational dataset in our industry to create context-aware chat, gathering all the information you need for every request before passing it to a tech.
Before Magic Agents ☠️
Eliminate discovery ping-pong
Let Magic Agents handle discovery, categorization, and even scheduling so your technicians can focus on solving your clients' hardest problems.
With Magic Agents ✅
Never miss a customer issue again
Magic Agents automatically identifies what customers want and how they feel, then responds immediately in kind to ask clarifying questions before offering help center links, kicking off automations, or offering to connect to a technician.
Instant service catalog with common use cases
Magic Agent reads every issue, question, and answer to identify areas for automation triggers, missing help articles, and optimized categorization.
Use case
Onboarding & offboarding
Magic Agents gathers all the information you need before a technician or Rewst automation can begin the actual work of adding or removing an employee.
Use case
Password reset
Magic Agents can quickly confirm the user, security clearance, access, and requirements needed for password reset resolution in seconds.
Use case
Printer issues
Magic Agents can help troubleshoot common issues, such as printer problems. Your customers can easily email and Magic Agents will respond with the questions you've set.
Your new quick-fix team
Magic Agents can simultaneously handle discovery, categorization, assignment, and even triggering automations for level one issues so your technicians can focus on solving your clients' hardest problems.
NEW - Reminder Agent, saves you time on follow-ups.
Reminder Agent automatically checks in with customers to see if their issue is still active. If it’s resolved, the AI closes the thread—saving your technicians time and reducing ticket clutter. No more forgotten follow-ups. No more dragging tickets. Just clean, closed threads—and happier customers.
Synced to your PSA,
connected to Rewst & Microsoft 365
Unleash the power of seamless connectivity! Integrates flawlessly with Rewst and Microsoft 365, ensuring that your operations are smarter and more synchronized than ever. All synced to your PSA.
Unlock massive improvements to service desk team capacity & increase your service gross margins.
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Chris Zadrima
Chief Operating Officer - Align
Chief Operating Officer - Align
Get started with Thread today.
Unlock an unfair advantage for your IT business.