MSP AI
The AI Services Roadmap Every MSP Should Be Thinking About
Discover how MSPs can effectively integrate AI services to drive revenue, enhance security, and streamline operations.
Service Magic
Magical stories of MSPs, ITSX, & delivering outstanding service experience
MSP AI
AI and the Next Generation of Customer Experience
AI is reshaping customer experience as younger consumers demand faster, smarter, more empathetic support—see why MSPs need to adapt now.
Mark Alayev
Sep 2, 2025
IT Service Management
How to Use AI to Prioritize VIP Clients Automatically
See how AI can automatically prioritize VIP clients, ensuring faster responses and enhanced service without increasing headcount.
Matt Linn
Aug 29, 2025
Workflow
Prompt Engineering Best Practices for MSPs
Learn how effective prompt engineering can transform AI into your MSP's best technician, ensuring clear, consistent, and efficient service desk...
Mark Alayev
Aug 19, 2025
MSP AI
The Power of Intents: How MSPs Are Automating Smarter with Agentic AI
Magic Intents are revolutionizing MSP automation by streamlining workflows, reducing repetitive tasks, and enhancing service delivery with AI-powered...
Mark Alayev
Aug 14, 2025
Workflow
Smarter AI Starts with Better Prompts
Improve your AI's performance with clear, structured prompts to enhance efficiency and client satisfaction for your MSP.
Matt Linn
Jul 11, 2025
Service Collaboration
Thread Partners with Lancom Technology to Optimize AWS Spend & Accelerate AI Innovation
Thread & Lancom partner to optimize AWS costs & boost AI innovation. Smarter cloud scaling, shared growth.
Matt Setzekorn
Jul 2, 2025
ai
Thread Announces Inaugural AI Service Unleashed Live Conference
Thread is launching AI Service Unleashed Live, a hands-on, invite-only AI conference for MSPs—happening this fall at Space Center Houston.
Mark Alayev
Jun 27, 2025
MSP AI
The Evolution of AI in Tech Support Automation
Discover how AI is revolutionizing technical support automation with intelligent ticket routing, predictive diagnostics & human-AI collaboration.
Matt Linn
Jun 16, 2025
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