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AI Powered. Human Approved.

Magic Agents can simultaneously handle discovery, categorization, assignment, and even triggering automations for level one issues so your technicians can focus on solving your clients' hardest problems.

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AI Service Desk is how you manage service delivery at scale.

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In a world where seamless experiences are the expectation, why should your MSP service be any different?

Empower your customers to chat with you right from Microsoft Teams or Slack, all while integrating with Connectwise or Autotask.

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Manage your service requests in one universal inbox, no matter where they come from, and capture every detail to your PSA.

Inbox is the most collaborative service experience ever, purpose-built for MSPs.

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Magic Agents uses the power of the largest conversational dataset in our industry to create context-aware chat, gathering all the information you need for every request before passing it to a tech.

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Every minute counts for your MSP. With AI, say goodbye to tedious, manual entries and duplicated tasks. AI automatically sets category, priority, title, summary, and time entries, saving technicians over an hour a day.

Be a true technology partner and deliver more value to your customers with an AI Service Desk