Product Update
From Tickets to Client Health: Meet Client Intelligence
Client health lives across ticket history, chat logs, technician notes, documentation systems, and the unstructured memory of your best people.
Service Magic
Magical stories of MSPs, ITSX, & delivering outstanding service experience
Product Update
The Voice-Enabled Service Desk: Should You Answer the Call?
Revolutionize your service desk with Voice AI to transform calls into actionable data, boost efficiency, and enhance customer experience.
Mark Alayev
Oct 20, 2025
IT Service Management
Thread Launches Reminder Agents: Built by Techs, for Techs
Save up to 90 minutes a day with Thread’s Reminder Agents—smart, context-aware follow-ups built by techs, for techs. See it in action today.
Maggie Armand
Apr 28, 2025
Product Update
Innovation in Action: Three Breakthrough Upgrades for Smarter Service Desks
Thread launches three breakthrough upgrades for service desks with Messenger 3, Inbox 2, and Magic 2, designed to enhance collaboration, visibility,...
Mark Alayev
Feb 14, 2025
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