IT Service Management
Enhancing Customer Service with AI: Making It More Human
Enhance customer service with AI that feels human. Discover empathetic, personalized solutions with Thread's innovative approach.
Service Magic
Magical stories of MSPs, ITSX, & delivering outstanding service experience
IT Service Management
AI Intent Innovations and the Future of No-Touch Ticket Resolution
Discover how Thread partners are redefining MSP service delivery with Magic Agents and agentic AI. From no-touch ticket automation to real-world...
Maggie Armand
May 1, 2025
IT Service Management
Thread Launches Reminder Agents: Built by Techs, for Techs
Save up to 90 minutes a day with Thread’s Reminder Agents—smart, context-aware follow-ups built by techs, for techs. See it in action today.
Maggie Armand
Apr 28, 2025
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