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Real IT service comes from an AI Service Desk.

Use AI and automation to deliver true value and magical service experiences. Trusted by the world's most strategic technology partners.

Schedule a demo →
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Say goodbye to tickets
& hello to threads.

Provide service where your customers are, inside of Slack, Teams, mobile, or desktop. So they can get support when and where they want it—while logging everything to the PSA.

 

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Meet your customers
where they work.

In a world where seamless experiences are the expectation, why should your MSP service be any different?

Empower your customers to chat with you right from Microsoft Teams or Slack, all while integrating with Connectwise, Autotask, or HaloPSA.

Find out more →

Scale your service instantly.

AI fully triages incoming requests, then automatically updates the title, priority, category, and summary before passing them to a technician or automation.

Find out more →
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Magical service experiences with automations ✨

Every minute counts for your MSP. With AI, say goodbye to tedious manual entries and duplicated tasks.

Magic AI makes your life easier by doing all the things you hate. Like automatically writing your time entries. Powered by the famous OpenAI.

Learn more →

21%

gross profit margin improvement

19min

saved per request

78%

faster resolution time

5x

improvement to response time

Be a true technology partner, not just a support line.

FOR IT PROVIDERS

Streamline your service without hiring additional staff.

 Eliminate discovery ping pong with Magic Agents.

 Centralize every ticket from every channel in Inbox.

 Automate the admin work (looking at you, time entry!).

 

Find out more →
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FOR IT CUSTOMERS

Personalized and modern support, when & where they want it.

 IT support directly from Teams, Slack, or a desktop chat app.

  No more waiting hours (or days!) to get a response.

  Get back to work faster with live or asynchronous support.

 

Find out more →
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What people love about Thread

 

“Thread could be a gateway to tons of organizational information — not just related to IT. It’s revolutionary, and we want to be part of that journey with them.”
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Greg Clarkson

Managing Director

“As a PSA consultant, I truly believe that Thread holds the key to the future of customer service for MSPs. Its seamless communication capabilities enable MSPs to provide unparalleled support, build trust, and streamline operations.”
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Cassie Kerr

Partner

“Integrated chat is the future of providing the best possible service delivery – especially for MSPs looking to cut costs and increase profit margins.”
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Adam Bielanski

CEO

"Our team loves the ease of submitting support tickets and the visibility to their communication thread. It has helped employees seek technical support earlier instead of waiting until their issue is unavoidable. Great addition to any growing organization."
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Evan Dumouchel

VP of Operations

"Thread really enhances the CloudRadial platform. Thread can make it appear as if the MSP service team is sitting at the desk next to yours, providing real-time help. It’s really powerful."
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Jeff Farris

CEO

"In addition to response time being cut down, the feeling of "Hey, I feel supported" went up exponentially. Problems get resolved faster. We’ve seen massive efficiency improvements since rolling this out. Our people are much happier!"
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Jason Vickers

Director

Get started with Thread today.

Unlock an unfair advantage for your IT business.

Request a Demo