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Love is in the AIr

If you manage 40+ customers and use ConnectWise Manage, Autotask, or Halo PSA, we want to send you $50 to treat yourself—or someone special—to flowers, chocolate, wine, or even a juicy prime rib from Harry & David.

Attend a Live Demo of Thread's AI Service Desk by February 14 and Get $50 on Us! 🌹🍫🍷🥩

Book Your Demo Now
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Experience the new AI Service Desk

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Seamless support, directly inside Microsoft Teams

Our customer facing product, Messenger, is getting upgraded to Messenger 3 with the launch of our redesigned Microsoft Teams experience.

This new collaboration tool has unlocked approvals, so you can now automatically add the right users to get approvals in Teams, Slack, Messenger Web & Desktop, and even email!

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AI-first inboxing & insights for MSPs

Inbox 2 brings a completely reimagined way to organize and view your threads. MSPs have long loved our channels approach, which are real time views that give you an overview of how your service desk is doing.

With Inbox 2, we are also launching insights. The first ever real-time dashboard for MSP service desks that update in real time as requests are updated.  

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AI automations that save you time

Magic 2 brings together the incredible assistive AI functionality with the world's first agentic AI platform for MSPs.

We are happy to announce full AI triage. Magic Agents instantly follow up with questions to gather more information, update the priority, the category, clean up the title, and hand over a fully-prepped request to a technician.