The AI Service Desk for MSPs
Thread replaces fragmented service workflows with a unified, intelligent system, so your team can deliver faster, smarter, and more consistent service without the chaos.
Service should feel like magic.
Most service desks are held together by habit, tickets in one place, conversations in another, context nowhere. Thread connects the gaps, so your team always knows what's happening, what's next, and why it matters.
No rip-and-replace required. Thread works alongside your existing PSA—like ConnectWise, Autotask, or HaloPSA—so you can upgrade how your team operates without disrupting what already works.
Trusted by the world’s most customer-centric MSPs
With Thread, MSPs are able to:
- Eliminate manual ticket triage and dispatch
- Reduce ticket volume through automation
- Improve response and resolution times
- Scale operations without adding headcount
- Deliver a more consistent, higher-quality service experience
Ready to see what this looks like for your team? Schedule a demo and we'll show you Thread in action against your real workflows. You'll walk away with a clear picture of what changes, what stays the same, and how quickly you could be up and running.
Pricing shouldn’t hold your service back
AI pricing today is built to meter usage, not improve service. MSPs end up holding back instead of fully adopting the tools meant to move them forward. Thread removes the friction that slows adoption so your team can fully lean into a better way of delivering service.
- Flexible month-to-month contracts — no long-term commitments, just the freedom to scale as your service evolves
- 60-day money-back guarantee — see real ROI fast, or get every dollar back
- Coverage for break-fix and smaller clients — free AI credits included so your entire service desk stays consistent
No tokens. No overages. No second-guessing. Just simple, predictable pricing built for how service should actually work. Explore pricing →
