US, Remote

About Thread

At Thread, we're transforming the IT services industry with AI-first automation. What started as a collaboration layer on top of legacy ticketing systems has evolved into something far more powerful: a platform that helps Managed Service Providers (MSPs) resolve issues before they escalate, automate repetitive work, and deliver exceptional service without relying on traditional tickets at all.

We’re building the future of AI-assisted service delivery—and we’re looking for an experienced engineer to join our team. This is a rare opportunity to shape tools that don’t yet exist, supported by a product-driven culture, strong customer traction, and deep industry insight. You’ll collaborate with exceptional engineers tackling challenges in real-time systems, large-scale data integrations, and AI-powered automation.

About the Role

Thread is on a mission to redefine what an engineering team can achieve in the IT/MSP world. We seek engineers that have deep understanding of building scalable backend systems, a strong sense of ownership, and enjoys leading projects from inception to scaling them in production.

Our tech stack currently involves PHP (Laravel/Horizon), TypeScript, MySQL

What You'll Do

• Design, develop, and maintain production-grade services and applications that are scalable and reliable
• Write clean, maintainable, and well-tested code, adhering to industry and company best practice
• Participate in code and RFC reviews and help establish high engineering standards across the team
• Inspire and mentor less experienced engineers, supporting technical growth within the team
• Lead and contribute to the design and architecture of new systems and projects
• Collaborate with Product, Design, Customer Success, Service Desk and even Sales teams
• Contribute to monitoring, observability, and performance optimization in production environments

What You'll Need

• Minimum of 7+ years of professional software engineering experience (post internship)
• Track record of building and launching scalable and high-quality products
• Ability to translate business and product requirements into effective engineering solutions
• Eager to thrive in a fast-paced environment, continuously learn, and refine your craft
• Excellent communication, problem-solving, multitasking, and prioritization skills in high-pressure environments
• Bachelor’s degree in Computer Science or a related technology field

To apply, please submit your resume, along with a cover letter highlighting your relevant experience and why you are interested in joining Thread.

Thread is an equal opportunity employer. We aim to create an environment where every team member at Thread feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.