Service Magic Monthly

This MSP Chained AI Agents Together. Here's What Happened to His Ticket Queue

Tuesday, August 25 at 2 pm ET / 11 am PT

Episode 2 brings in Steven, from Descent IT, who's been using Super Magic to trigger other agents and automate the work that used to eat up his team's day, and he's sitting down with us live to talk through exactly how he pulled it off.

If you're trying to decide whether AI agents belong in your service desk, this is the closest thing to a straight answer you'll get before you try it yourself.

 

 

Register And Join Us Tues. August 25th
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We're just going to ask him how he actually pulled it off

There's a lot of talk about "agentic AI" right now, mostly in the abstract. Agents triggering agents, workflows that run themselves, systems that supposedly think for you. It sounds impressive in a deck and vague everywhere else.

This month we're getting into the specifics. Steven didn't wait for a roadmap, he built his own workflows on top of Magic and automated the busywork himself. We're asking him exactly how: what he built first, what broke along the way. 

 

What you'll get if you join

Team

A real walkthrough of how Decent wired Magic to trigger other agents, not just the theory of what's possible.

Metric

The actual impact on ticket volume and response time, not a vague "it changed everything.

Chat

A chance to ask him exactly what you'd want to know if you were building this yourself.

Who’s talking

Amanda
Mark
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