Service Magic Monthly Webinar
Service Magic Monthly is Thread’s live webinar series for MSP leaders who want straight answers about running a modern service desk. Every month, we take a position on what it takes to scale an MSP and deliver great service, then sit down with a partner who’s actually doing it.
Bring your questions and see how other MSPs are making it work.
AI Pricing & Packaging for MSPs
This month we're is sitting down with Vance Townsend of Rarity Solutions, who rebuilt his pricing model to match his new cost structure. We're getting into how he audited what he was actually billing for, what he charges for now, and how it changed his business.
Watch Past Webinars
What happened at DaZZee IT after Thread Voice
In this conversation, Hunter breaks down How thread Voice's Overflow agent covers calls the moment their front desk logs off, how assistive AI classifies incoming tickets and closes some of them automatically, and hat it actually took to roll out Voice AI and Teams integration on their service desk
If your phone line is dropping calls to voicemail and your team is starting tickets from scratch every morning, this is what fixing it actually looks like.
What happened at Five Star after Super Magic
Five Star never had a traditional service desk. They went from phone and email straight to chat, then Magic Agents for triage, then Super Magic running full workflows.
Josh walks through the QA agent he built inside Super Magic that checks every ticket before it's allowed to close, asking the technician for the root cause, the fix, and client confirmation before a ticket can be marked resolved. He built it by talking to Super Magic directly, no code involved.
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Building vs Buying AI at Descent IT
Steven Saehrig, from Descent IT, an MSP who's been using Super Magic to trigger other agents and automate the work that used to eat up his team's day, sat down with us to talk through exactly how he pulled it off.
If you're trying to decide whether AI agents belong in your service desk, this is the closest thing to a straight answer you'll get before you try it yourself.