If you’re running an MSP, chances are your days are packed. Your team is constantly hopping between tickets, projects, and client calls. You’re staying busy, but somehow the numbers still aren’t where they should be. Margins are tight. Growth feels slow. And no matter how much work gets done, the profit just isn’t showing up.
Many MSPs are feeling the same pressure, but the issue often isn’t your pricing or your team; it’s underbilling and it’s quietly draining your business.
Underbilling usually doesn’t happen in big, obvious ways. It happens in small, forgettable moments. For instance, a tech jumps on a quick call but forgets to track the time or someone works on a task that should have been out of scope, but it gets written off or overlooked. A project could even go a few hours longer than expected, but it never gets flagged or billed.
None of it feels major in the moment. But when it happens across your team day after day, those little slips start turning into serious lost revenue.
Most MSPs don’t realize it’s happening. You assume time is being tracked correctly and tickets are being closed out the right way. But unless you’re reviewing every single entry, it’s impossible to know what’s falling through the cracks. And you don’t have the time to do that kind of deep dive every week.
When underbilling becomes routine, it throws off more than just your invoices. You can’t see which clients are actually profitable and you can’t tell where your technicians are spending their time. You might think a service is running smoothly when it’s actually bleeding time and energy.
This lack of clarity makes it harder to grow. You can’t scale if you’re already stretched thin. You can’t confidently bring in new business or hire more staff if your numbers are off. Raising prices won’t solve the problem if you’re still not charging for the work you already do.
At Thread, we use TimePad to help solve this. It gives us real-time visibility into technician work without asking the team to change how they operate. TimePad integrates directly into our service desk so we can track work as it’s happening. It shows who did what, for how long, and whether it’s billable or slipping through the cracks.
It also flags work that might be out of scope or missing from an invoice, which helps us avoid losing revenue to small oversights. This isn’t about monitoring people. It’s about making sure the work that gets done is fully accounted for, without putting extra admin work on your team.
You’re no longer relying on memory or weekly timesheet reviews. You can trust that the data is accurate and current, and your invoices actually reflect the value you’re delivering.
Most MSPs are already putting in the hours, the problem is that not all of it is showing up on the bill.
You don’t need to raise prices or double your workload. You need better visibility. You need tools that help you see where the money is slipping through the cracks and give you a way to fix it.
If you’re feeling like your team is working too hard for too little return, Thread is the place to start. Let’s stop the bleed and make sure every hour counts. Book a demo with us now.