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Deliver conversational IT service with AutoTask actions in Thread

Thread x AutoTask unlocks conversational experiences for MSP service teams 

1. Low-friction service improves CSAT: Thread helps your MSP service team meet users where they work, like Microsoft Teams, Slack, desktops, or mobile devices.

ITG pers

With access to instant service in-workflow, users get immediate help from IT technicians when and where they need it.

When response times go down, CSAT goes through the roof.

2. Cut resolution times with in-context collaboration: The integration of chat and PSA solutions facilitates better communication and collaboration among technicians, improving their ability to work together to resolve complex issues.


Thread x AutoTask helps IT technicians quickly identify, diagnose, and resolve technical issues without having to manage separate tools. A single platform where both chat and PSA functionalities are integrated can lead to better MSP efficiency, allowing the IT service provider to streamline their operations and reduce response times.

3. Engage the right resource, at the right time: With access to AutoTask actions in-thread, IT service providers can more effectively allocate their resources, ensuring that technicians work on tasks that are most critical to clients.

IT Glue Action

By consolidating multiple tools into a single-stream solution, Thread partners reduce their overall support costs and increase productivity.

4. MSP scalability, unlocked: Integrating embedded chat with PSA solutions allows managed IT service providers to easily scale their services to accommodate growing client demand without sacrificing the quality of their support.

Offering a seamless, AI-enabled IT service experience can set your MSP apart from competitors, helping to attract and retain clients in a competitive market. 

  • Use Slack straight from AutoTask

  • Use Teams straight from AutoTask

  • Use Desktop and Web Chat straight from AutoTask

Supercharge your team with Thread

Build workflows to match the way your company works. Choose which Boards send notifications to which channels. Have an incident board.


In addition to response time being cut down, the feeling of "Hey, I feel supported" went up exponentially.

Problems get resolved faster. We’ve seen massive efficiency improvements since rolling this out.

Our people are much happier!

Jason Vickers 

Tea Collection